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    Service Manager - San Jose, United States - United Auto Group, Inc.

    United Auto Group, Inc.
    United Auto Group, Inc. San Jose, United States

    4 weeks ago

    Default job background
    Description
    Job Description

    Job Description


    Come work for the best If you are interested in a career in the automotive business we welcome you to apply today to join our family at United Auto Group.

    We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients.

    We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

    Responsibilities

    Assist customers in servicing, repairing and explaining each service needed
    Understand customer; match requirements and concerns to various service options
    Explain service being performed and keep customer informed and updated throughout the service of their vehicle
    Stay up to date on new products, features, accessories and attending product training as required
    Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
    Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
    Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
    Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
    Qualifications

    A minimum of 3 years of experience as a service manager
    Strong focus on providing excellent customer service
    High school diploma or higher education
    Clean driving record & valid driver's license
    Driven personality, eager to improve and able to work within and support internal teams

    Benefits

    401(k) matching
    Dental insurance
    Employee assistance program
    Health insurance
    Vision insurance
    We are an equal opportunity employer and prohibit

    discrimination/harassment


    without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    #J-18808-Ljbffr
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