Luis Hernandez

Graduate student at SJSU

Allied Universal - San Jose, CA 2023 - Present

Security Office Camera/Dispatcher/Foot Patrol 

The Security Operation Center (SOC) Dispatcher is responsible for answering telephones, dispatching security personnel, monitoring video devices, and documenting detailed incident reports to ensure the safety and security of staff, members, and visitors at a healthcare facility. The role involves providing customer service, conducting foot patrols, and responding to incidents in a calm, problem-solving manner to uphold safety and security procedures. 

• Comfortable in reviewing, analyzing and stocking CCTV footage to assist San Jose and Santa Clara Police Department by disturbing recordings into evidence links.
• Proactive surveillance by monitoring video recording devices vigilantly, contributing to the early detection of signs of crime or disorder, enabling proactive security measures.
• Efficient incident documentation by demonstrating meticulous attention to detail in documenting incidents on the "Daily Activity Report," providing accurate and comprehensive information for further analysis and decision-making.
• Enhanced emergency response procedures by implementing and executing emergency response activities in a calm and effective manner, ensuring the safety and security of personnel during critical situations.
• Optimized customer service by successfully delivering excellent customer service by promptly responding to inquiries via phone or in person, fostering a positive and secure environment for staff, members, and visitors.

TJ Maxx - San Jose, CA 2019 - 2023

Retail Merchandise/Cashier Associate 

Maintain Inventory, assist customers and Assist cashiers to process payments and refund payments on return merchandise. 

• Promptly respond to customer enquiries in person or via phone, or email.
• Spearheaded a streamlined inventory management system, reducing stock discrepancies by 20% and ensuring accurate product availability for customers.
•  Collaborated with the management team to optimize cashier workflows, leading to a 10% increase in cashier efficiency during peak hours.
• Maintained a consistently high level of accuracy in processing payments and refunds, contributing to a positive store reputation for financial integrity resulting in a boost of sales product in my designated department by 30%.

EDUCATION

San Jose State University - San Jose, CA

Bachelor Degree – Science/Justice Studies, Concentration in Criminology December 2023

CERTIFICATIONS

OPSWAT Academy - Tampa, FL

Introduction to Critical Infrastructure Protection (ICIP), February 2024 

eLearningCollege - New York, New York

Cyber Security, March 2024

Bureau of Security and Investigative Services - Sacramento, CA

Guard Registration, April  2024

Certified Digital Forensic Examiner - In Progress

TECHNICAL SKILLS

• GIS Software: Proficient in Esri ArcGIS products (ArcGIS Pro, ArcGIS Online)
• Digital Forensic Tools: OSINT Framework, EnCase, FTK, Autopsy, X-Way
• Proficient with digital forensic tools: OSINT Framework, EnCase, FTK, Autopsy, X-Way
• Excellent communication skills with a focus on problem solving and team collaboration.
• Comfortable working with Python, MySQL, SQLite, Oracle, Linux, Kali Linux SAS, and Tableau.
• Mastery at Microsoft Office: Excel, Visio, Project, PowerPoint and Google Suite: Docs, Sheets, Slide.

INTERNSHIP EXPERIENCE

Geogentia - San Jose, CA 2023

• Worked with open source intelligence tools like OSINT and others in order to assist police departments across state lines with open cases.
• Proudly like to mention during my time being an intern at Geogentia, my intern advisor Brandon Gregg, in an email, credited our team—specifically, another intern and I—for assisting the Austin Police Department in identifying two victims through social media.
• This contribution played a crucial role in an investigation focused on an alleged brothel in a suburban region north of Austin, Texas. Once the investigation concludes, it will be broadcasted on news stations as confirmed by our internship advisor.   

San Jose State University - San Jose, CA

Bachelor Degree – Science/Justice Studies, Concentration in Criminology December 2023