Jobs
>
Phoenix

    Customer Service Team Lead - Phoenix, United States - Avesis Inc

    Avesis Inc
    Avesis Inc Phoenix, United States

    1 week ago

    Default job background
    Description
    Join us for an exciting career with the leading provider of supplemental benefits

    Our Promise


    Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

    Co-manage, lead, and drive the development and activities of a high-performance team working with the department Supervisor.

    Responsibilities include managing day to day team performance, interfacing with other departments while driving the team to identify and implement process improvement initiatives, providing structured coaching and counseling, while improving team performance.

    Investigates and resolves outstanding issues that have been escalated. Responsible for auditing team work to ensure the highest levels of accuracy. Ensures team members adhere to company policies and procedures. Organizes staff schedules, workload, and responsibilities.


    Essential Job Functions:

    • Ability to maintain production levels and quality goals.
    • Ability to work independently and possess problem solving goals with focus on detail.
    • Ability to establish and maintain effective working relationships in a team environment.
    • Ability to absorb and apply new and changing information.
    • Ability to manage personal stress; the ability to remain calm and controlled in stressful situations.
    • Reporting of daily, weekly and monthly performance results to the department Manager.
    • Ability to drive continuous improvement through policy and procedure.
    • Ability to implement service strategies for internal and external customers.

    Requirements:

    • High school diploma or equivalent required, Bachelor's Degree preferred.
    • A minimum of 1 year in a leadership position.
    • Ability to demonstrate leadership and motivation skills.
    • Proficient computer skills including MS Office (Word, Excel, PowerPoint, Access, and Outlook) required.
    • Must have 10-key proficiency and the ability to type 30 WPM.
    • Strong listening and interpersonal skills required.
    • Excellent verbal and written communication skills.
    • Must be highly organized, detail oriented and a self starter with strong analytical skills and the ability to multi-task.
    • Must be able to maintain a high level of confidentiality.
    • Must be able to provide excellent customer service to internal/external customers.

    FLSA Status:
    Exempt


    Hourly Range:
    $ $26.07


    How to stay safe:
    Avesis is aware of fraudulent activity by individuals falsely representing themselves as Avesis recruiters.

    In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.

    Avesis would never make such requests to applicants at any time throughout our job application process.

    We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during process.

    Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avesis recruiters will come from a verified email address ending in

    We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to

    To learn more about protecting yourself from fraudulent activity, please refer to this article link ).

    If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link:
    ) with the Federal Trade Commission. Avesis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.

    We Offer


    • Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
    • Competitive compensation package.
    • Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
    • Life and disability insurance.
    • A great 401(k) with company match.
    • Tuition assistance, paid parental leave and backup family care.
    • Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
    • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
    • Employee Resource Groups that advocate for inclusion and diversity in all that we do.
    • Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.
    Equal Employment Opportunity

    At Avēsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity.

    We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic.

    At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients.

    We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avēsis, where We See You
  • Mayo Clinic

    Team Lead

    2 days ago

    Mayo Clinic Phoenix, United States

    **Why Mayo Clinic** · Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and com ...

  • PepsiCo

    Merchandising Team Lead

    2 days ago

    PepsiCo Phoenix, United States

    Overview: · We are PepsiCo Sales. We are game changers, mountain movers and history makers. We are a diverse group, spread among 200 countries and united by a shared set of values and goals. · That's why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate a ...

  • Mayo Clinic

    Evs - Team Lead

    1 day ago

    Mayo Clinic Phoenix, United States

    **Why Mayo Clinic** · Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and com ...

  • Mayo Clinic

    Team Lead Tech

    1 week ago

    Mayo Clinic Phoenix, United States

    **Why Mayo Clinic** · Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and com ...

  • Integro Bank

    Lending Operations Specialist or Team Lead

    1 day ago

    Integro Bank Phoenix, United States

    : · **JOB TITLE: Lending Operations Specialist / Team Lead** · **REPORTS TO: VP Credit Officer** · **SUMMARY**: · You own it, are accountable and likely are a top performing employee, or team lead in loan operations and servicing at a financial institution. You value and prefer a ...

  • IntouchCX

    Team Lead

    3 days ago

    IntouchCX Mesa, United States

    About IntouchCX · IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled w ...

  • Caring Transitions

    Team Lead

    4 days ago

    Caring Transitions Chandler, United States

    **Join a Caring Local Company - We're Hiring** · We are a local family-owned and operated company seeking team members in east vally and the surrounding areas. We specialize in downsizing, estate sales, relocation services, and online auctions. This is a great opportunity for any ...

  • Tempur Sealy International

    Team Lead

    1 week ago

    Tempur Sealy International Phoenix, United States

    Tempur-Pedic Team Leads primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products. In addition, this individual will serve as a member of management when the Store Manager is not available. This could include opening and ...

  • Tempur Sealy International

    Team Lead

    2 weeks ago

    Tempur Sealy International Phoenix, United States

    Tempur-Pedic Team Lead's primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products. In addition, this individual will serve as a member of management when the Store Manager is not available. This could include opening an ...

  • Carvana

    Team Lead, Verification

    6 days ago

    Carvana Tempe, United States

    **About Carvana** · Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company. We are completely disrupting the auto industry by removi ...

  • Medtronic

    Cell Team Lead

    1 week ago

    Medtronic Tempe, United States

    **Careers that Change Lives** · A career at Medtronic is like no other. We're purposeful. We're committed. And we're driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide. We do meaningful work that contributes to improving the l ...

  • Medtronic

    Cell Team Lead

    6 days ago

    Medtronic Tempe, United States

    **Careers that Change Lives** · A career at Medtronic is like no other. We're purposeful. We're committed. And we're driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide. We do meaningful work that contributes to improving the l ...

  • Solari

    Dispatch Team Lead

    4 days ago

    Solari Tempe, United States

    **The Job/What You'll Do**: · Responsible for managing dispatch functions for crisis line services; facilitating, tracking, and ensuring dispatch functions including dispatch of mobile crisis teams, trains and collaborates with mobile crisis team providers, and assists with other ...

  • Nespresso

    Retail Team Lead

    1 week ago

    Nespresso Scottsdale, United States

    Retail Team Lead · - At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're comm ...

  • Cypress HomeCare Solutions

    Care Team Lead

    1 day ago

    Cypress HomeCare Solutions Mesa, United States

    **Fractional Care Lead Caregiver Opportunities in Mesa** · Looking for a gig as a senior living lead caregiver in east Mesa? Well, you're in luck because Cypress HomeCare Solutions wants folks like you to head up their fractional care team Our job is to take care of seniors in in ...

  • Sam's Club

    Member Team Lead

    3 days ago

    Sam's Club Chandler, United States

    **Position Summary...** · **What you'll do...** · Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and ...

  • Pride Group Llc

    Event Team Lead

    1 week ago

    Pride Group Llc Chandler, United States

    Join Arizona's Premier Event Management Company · Come have fun with us as we staff a variety of positions throughout the valley at some of the State's largest festivals, concerts and special events. · As a Special Event Security Guard you are expected to be observant and provide ...

  • Atlas Copco Drilling Solutions

    Technical Team Lead

    1 week ago

    Atlas Copco Drilling Solutions Phoenix, United States

    We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. That's where you come in - we believe our people make ...

  • MUFG Bank, Ltd.

    Ach Operations Team Lead

    4 days ago

    MUFG Bank, Ltd. Tempe, United States

    **Do you want your voice heard and your actions to count?** · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organizati ...

  • West Pharmaceutical Services

    Talent Acquisition Team Lead

    1 week ago

    West Pharmaceutical Services Tempe, United States

    Requisition ID: Date: May 8, 2024- Location: Tempe, Arizona, US- Department: Human Resources- Description: · - At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story beg ...