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Information Technology Help Desk Manager
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Service Desk Manager - Hartford, United States - Franklin Fitch
Description
SERVICE DESK MANAGER | HARTFORD, CT | HYBRID | $100,000 - $140,000
Are you an experienced people leader looking for their next challenge?
Would you like to work for a firm who live and breathe their core values?
Do you want to be part of a building out a team & support function?
Then look no further, I have the job for you
After a period of rapid growth, a technology firm are looking to bring onboard an experienced Service Desk Manager to take ownership of their support function. You will manage a large team of Technicians and Engineers, to define and implement policies and procedures, streamlining the way in which they provide support to their end-user environment. You will be responsible for upskilling, training and mentoring the team, to encourage their professional development. You'll be joining the team at a pivotal point, so you can have a seat at the table in establishing a strategic roadmap for the department.
What will the job look like?
Managing a team of around 30 Engineers & Technicians across 2 locations.
Responsible for defining, implementing, monitoring & reporting on KPIs & SLAs.
Collaborate with various teams & senior stakeholders to create a strategic roadmap.
Mentor & coach the team to encourage their professional development within the company.
What do you need?
Previous experience managing a large team, with management reports.
Excellent communication, interpersonal & leadership skills.
An energetic, enthusiastic approach to management.
Experience working in multiple client environments is highly desirable.
What is in it for you?
A generous benefits package with unlimited PTO.
They live & breathe their core values, always striving to do the 'right thing'.
A relaxed, easy going environment where people enjoy coming to work.
A seat at the table when establishing the direction for the department.
Caught your eye?
Reach out now on the below or apply through LinkedIn for immediate consideration