Service Desk Manager - Hartford, United States - Franklin Fitch

    Franklin Fitch
    Franklin Fitch Hartford, United States

    4 weeks ago

    Default job background
    Description
    SERVICE DESK MANAGER | HARTFORD, CT | HYBRID | $100,000 - $140,000

    Are you an experienced people leader looking for their next challenge?

    Would you like to work for a firm who live and breathe their core values?

    Do you want to be part of a building out a team & support function?

    Then look no further, I have the job for you


    After a period of rapid growth, a technology firm are looking to bring onboard an experienced Service Desk Manager to take ownership of their support function.

    You will manage a large team of Technicians and Engineers, to define and implement policies and procedures, streamlining the way in which they provide support to their end-user environment.

    You will be responsible for upskilling, training and mentoring the team, to encourage their professional development.

    You'll be joining the team at a pivotal point, so you can have a seat at the table in establishing a strategic roadmap for the department.

    What will the job look like?
    Managing a team of around 30 Engineers & Technicians across 2 locations.
    Responsible for defining, implementing, monitoring & reporting on KPIs & SLAs.
    Collaborate with various teams & senior stakeholders to create a strategic roadmap.
    Mentor & coach the team to encourage their professional development within the company.

    What do you need?
    Previous experience managing a large team, with management reports.
    Excellent communication, interpersonal & leadership skills.
    An energetic, enthusiastic approach to management.
    Experience working in multiple client environments is highly desirable.

    What is in it for you?
    A generous benefits package with unlimited PTO.
    They live & breathe their core values, always striving to do the 'right thing'.
    A relaxed, easy going environment where people enjoy coming to work.
    A seat at the table when establishing the direction for the department.

    Caught your eye?

    Reach out now on the below or apply through LinkedIn for immediate consideration

    #J-18808-Ljbffr