IT Support - Newtown, United States - RX2 Solutions

RX2 Solutions
RX2 Solutions
Verified Company
Newtown, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

TITLE:
Help Desk Support


TYPE:
Contract to Hire


LOCATION:
Newtown, PA (100% on-site moving to hybrid/remote after training)


START DATE:
Immediate


SHIFT:
M-F, 8:30 am - 5 pm

We have an immediate need for a customer-service-centric Entry Level IT support professional.

This fast-growing company has an excellent culture and the team will train you on everything you need to know about their products to successfully support their customers.


MAIN RESPONSIBILITIES

  • Triage support requests based on urgency
  • Provide troubleshooting assistance to internal customers with varying levels of technical ability
  • Ability to solve problems and escalate accordingly in a fastpaced environment
  • Provide technical support for Microsoft Office Applications and Office 365 products
  • Communicate effectively to both external customers and internal employees/managers
  • Continue to gain product and technical knowledge

QUALIFICATIONS

  • Bachelor's Degree or associate's degree in IT is a plus but not required
  • Familiarity with working on a formal help desk using a ticketing system
  • Comfort with working over the phone 100% of the time
  • Excellent ticket tracking and documentation skills
  • Strong customer service skills
  • Ability to work independently and in a team environment
  • Strong verbal and written communication skills

EOE STATEMENT

Job Type:
Temp-to-hire


Pay:
$ $17.00 per hour


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:
In person
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