Shift Manager - Monticello, United States - Resorts World Catskills

Resorts World Catskills Monticello, United States

3 weeks ago

Full time

Description

Essential Functions

Creates schedules to meet staffing objectives and overall coverage required by gaming regulations.

Completes and reaches daily operations and department goals set by the company.

Ensures all employees are adhering to company policies and procedures.

Conducts, supervises and prepares reports relating to any incident that is reported.

Advise and implement any and all changes passed down from director.

Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.

Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.

Coordinates the day-to-day activities related to the surveillance of gaming, simulcast and cash- handling areas, including the audio-visual taping of count room operations.

Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are
kept for future access.

Reviews tapes associated with all aspects of the operation.

Reports all observed violations of gaming regulations to the Surveillance Director in order to adhere to and enforces all applicable NY State regulations and internal controls.

Performs player evaluations while furthering knowledge of surveillance operations.

Participates in any court actions relating to gaming violations in order to represent facts as obtained by department.

Implements approved policies and procedures.

Protects the company assets.

Performs Other Tasks As Assigned.
Core Competencies

Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive

Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success

Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations

Demonstrates the initiative to present new ideas and perspective to create positive results

Exhibits respectful consideration of viewpoints, situations and others

Puts the guest at the forefront of every decision

Essential Requirements

Ability to remain organized in a pressure situation

Ability to input and access information into a computer

Skill in establishing and maintaining effective working relations with staff

Problem solving, administrative, multi-tasking, organization and prioritization skills

Strong communication skills

Knowledge of and enforcement of all gaming laws and regulations

Must have computer knowledge

Knowledge/Work Experience

Must be 21 years or older

Bachelor's Degree in related field preferred

Five (5) years' experience in the casino surveillance field

Three (3) years of management/supervisory experience in the gaming industry required

Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission

Knowledge of all table games preferred

Knowledge of casino operations and gaming operations required

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other
related documents. Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required. Ability to write detailed instructions and correspondence. Ability
to effectively present information in one-on-one and small group situations.

Mathematical Skills & Reasoning Ability

Ability to basic mathematical calculations. Ability to decipher various reports and maintains
reports upon request.

Physical Demands

The physical demands described here are representative of those that must be met by the Team Member
to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or
feel objects, tools or controls. The Team Member is occasionally required to reach with hands and
arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities
include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and
prolonged sitting during the shift.

Work Environment

The work environment characteristics described here are representative of those that must be met by
Team Members while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment varies. When on the casino floor, the noise level
increases to loud. When on the casino floor or other designated areas may be subjected to tobacco
smoke. Must be able to handle intoxicated guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be
able to work varying schedules to reflect the business needs of the property.
The Company is committed to achieving full equal opportunity without discrimination based on race,
religion, color, sex, national origin, politics, marital status, physical disability, age or sexual
orientation or any other status protected by law. We welcome the strength of diversity in our
workforce.
NOTE: This job description is not intended to be all-inclusive. Team Members may perform other
related duties as required to meet the ongoing needs of the organization.
Source: Hospitality Online

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