Jobs
>
Melbourne

    Client Service Manager - Melbourne, United States - Navy Times

    Navy Times
    Navy Times Melbourne, United States

    1 week ago

    Default job background
    Description

    Location: US-FL-Melbourne Posted: 03/04/2022 Closing: 04/03/2022 Degree: High School Type: Full-Time Experience: Not Specified **At Percepta,** **we bring first-class service across each market we support. As a Client Service Manager in Melbourne, FL, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.****What Youll Be Doing**

    The Client Service Manager (CSM) will work with luxury clients as a brand ambassador to exceed client and dealer expectations in all deliverables. The CSM must possess the skills to answer inbound client contacts from multiple channels, properly address those inquiries using our clients resources, create and manage complex cases through to resolution.The CSM will deliver and foster a premier level of service for our clients and dealerships based on trust and respect, and by developing and maintaining strong professional relationships. This position is the single point of contact for our clients to address sales and service inquiries and concerns. Under the direction of the Client Operations Manager, the CSM will answer questions and resolve concerns raised by clients and respond to contacts generated by Dealers and Field Personnel. In this role, the CSM is empowered to make decisions using client satisfaction tools to resolve client concerns. The CSM will also be expected to ensure the selling and/or servicing dealer provides a high-quality, timely and professional response to clients who have contacted us. The CSM will be responsible to identify process improvement recommendations that drive client and dealer satisfaction and advocacy at the LCRC.

    Provide superior level of client service with focus on building relationship of trust, empathy and enthusiasm with each vehicle owner

    Responsible for handling inbound client calls regarding sales and service inquiries or concerns in a courteous and professional manner, displaying poise and confidence in their communications

    Responsible for handling inbound client emails regarding sales and service inquiries or concerns, corresponding with clients using professional, grammatically correct, written responses

    Responsible for resolving client issues using all available resources including Dealers, Team Leaders, Subject Matter Experts (Sales and Technical), Field Service Engineers, and Concern Resolution Specialists

    3 5 years problem resolution and escalation issues in client contact environment

    3 5 years client service experience with decision making authority

    Experience supporting luxury clients an asset

    Experience in automotive industry, hospitality and/or luxury environment preferred

    3 - 5 years prior use of outstanding verbal/written communication in previous employment

    Experience with dealer operations and handling escalated client issues an asset

    Knowledge of Client Contact Process and Guidelines, Escalated Handling Process, Client Arbitration, Warranty Program an asset

    Previous exposure to highly professional office environments (medical, financial investments) a plus.

    High level of trust and integrity

    Dedication to following through on commitments

    Ability to act on behalf of the company and demonstrate a high degree of professionalism, tact and diplomacy

    Excellent English language oral and written communication skills, including strong reading and comprehension skills, spelling and punctuations and proven email etiquette in a business environment

    Strong client service and conflict resolution skills with a commitment to quality and client satisfaction

    Ability to demonstrate empathy and build professional relationship during short telephone conversations

    Exercise good judgment in problem resolution

    Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision

    Ability to build strong professional relationships with dealer and field management and adapt approach to different management styles

    Ability to communicate clearly and correctly, both in writing and on the phone, and respond effectively to follow-up questions and requests for additional information

    Strong organizational, time management and problem-solving skills

    Conflict resolution skills

    Multi-tasking skills

    Ability to answer and complete phone calls in a timely manner

    Ability to use a desktop computer

    Typing skills accurately type minimum 30 words per minute.

    Client Service Manager - Percepta

  • HomeTeam Pest Defense

    Service Manager

    4 days ago

    HomeTeam Pest Defense Melbourne, United States

    ** Service Manager** · **Job Category****:** Operations Leadership **Requisition Number****:** D Showing 1 location **Job Details** · **Description** · **At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to deliver a ...

  • Anna's Air and Heat, INC

    Service Manager

    5 days ago

    Anna's Air and Heat, INC Melbourne, United States

    Job Description · Job DescriptionBenefits:401(k) · Bonus based on performance · Company car · Competitive salary · Training & development · Service Manager · Provides leadership and guidance to assigned team of technicians and ensures the team is operation within the company guid ...

  • Austin Health

    Manager Asset Services

    4 days ago

    Austin Health Melbourne, United States

    Full time · All sites, based at Austin · Attractive base + salary packaging & super · Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly ...

  • Drybar Shops

    Assistant General Manager assistant Sales

    1 day ago

    Drybar Shops Melbourne, United States

    Overview: · Looking for a management position with growth opportunities in the beauty / cosmetology industry? Drybar Shops is looking for an assistant sales manager / operations manager to oversee salon operations. At Drybar, our philosophy is simple: Focus on one thing and be th ...

  • Scenthound Melbourne

    Sales & Front Desk Associate

    2 days ago

    Scenthound Melbourne Melbourne, United States

    **About Us** · Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts Our membership-based business model allows dogs to receive routine hygiene and con ...

  • Frigate's Waterfront Bar & Grill

    Manager

    5 days ago

    Frigate's Waterfront Bar & Grill Melbourne, United States

    We are looking for an organized and goal-oriented restaurant manager to oversee the running of our restaurant. The restaurant manager is responsible for running the restaurant, ensuring guest satisfaction, money, ensuring all health and safety standards are being met. Holding sta ...

  • Aspen Dental

    Dental Assistant

    5 days ago

    Aspen Dental Melbourne, United States Full time

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When ...

  • Aspen Dental

    Dental Assistant

    5 days ago

    Aspen Dental Melbourne, United States Full time

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When ...

  • Radisson Suite Hotel Oceanfront

    Hotel Front Desk Associate

    5 days ago

    Radisson Suite Hotel Oceanfront Melbourne, United States

    The Radisson Suite Hotel Oceanfront is looking for an experienced Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and pr ...

  • Toyota of Melbourne

    Service Cashier

    3 days ago

    Toyota of Melbourne Melbourne, United States

    **Company Overview** · Every employee with Toyota of Melbourne is absolutely critical to our success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and sta ...

  • Aspen Dental

    Dental Assistant

    5 days ago

    Aspen Dental Melbourne, United States

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When ...

  • Filta Enviromental Kitchen Solutions

    Territory Sales Manager

    4 days ago

    Filta Enviromental Kitchen Solutions Melbourne, United States

    We are seeking a well-seasoned Territory Sales Manager to join our Team. Filta is the World Leader in cooking oil and fryer management operating in 15 countries around the world; we provide a proprietary mobile micro-filtration service for cooking oil, including a vacuum-based de ...

  • Christian Care Ministry

    Utilization Management Lpn/lvn

    5 days ago

    Christian Care Ministry Melbourne, United States

    **Pay Range: $ $33.17/hour** · **Interested applicants must be willing and able to work at least 3 days onsite in our Melbourne, FL office.** · **Who We Are** · At Christian Care Ministry (CCM) we believe that Christians can, and should, share in one another's burdens. Through th ...

  • Sam's Club

    Forklift-merchandising Associate

    2 days ago

    Sam's Club Melbourne, United States

    **Position Summary...** · **What you'll do...** · Operates forklift following Company standards and guidelines by safely picking up, moving, placing, and positioning merchandise pallets. · Receives, stocks, and organizes merchandise and supplies from distribution centers and supp ...

  • Orion180 Insurance Services, LLC

    Product Manager

    2 days ago

    Orion180 Insurance Services, LLC Melbourne, United States

    Orion180 is a premier insurance solution provider that leverages cutting-edge technology and its dedicated team members to bring more value to its customers, independent agents, and other business partners. Orion180's vision is to be the premier provider of insurance solutions to ...

  • PMSource LLC

    Operations Specialist at Melbourne Orlando Airport

    3 days ago

    PMSource LLC Melbourne, United States

    PMSource LLC was founded in 2008 with the primary purpose of delivering project and operations management services to create value for our clients. For more than 16 years, we have delivered our services across North America and Europe for clients in the Media, Consumer Goods, Tec ...

  • Penske Truck Leasing

    Diesel Mechanic/Technician

    20 hours ago

    Penske Truck Leasing Melbourne, United States Full time

    What's the Job? · Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our cust ...

  • Circles of Care, Inc.

    Social Worker

    2 days ago

    Circles of Care, Inc. Melbourne, United States

    **_Full-time and PRN positions are available._** · **Q**ualifications**: · **Bachelor's Degree in the field is required. A Master's Degree in the field is preferred. Experience is preferred.** · **Responsibilities**: · **Will provide comprehensive social work services to inpatien ...

  • Eyedeal Vision Care, Inc

    Medical Receptionist

    1 week ago

    Eyedeal Vision Care, Inc Melbourne, United States

    Job Overview: · We are seeking a skilled and organized Medical Receptionist to join our team. As a Medical Receptionist, you will be responsible for providing excellent customer service and administrative support in a medical office setting. Your primary duties will include sched ...

  • GreenCore Environmental

    Pest Control Technician

    2 days ago

    GreenCore Environmental Melbourne, United States

    **Job Title**: Pest Control Technician · **Company**: GreenCore Environmental · **Location**:Melbourne, FL · **Position Type**: Full-Time · **About Us**: GreenCore Environmental is a rapidly growing pest control company dedicated to providing exceptional pest management services ...