Sales & Front Desk Associate - Melbourne, United States - Scenthound Melbourne

Description

About Us
Scenthound is not your everyday dog grooming shop.

We are a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts Our membership-based business model allows dogs to receive routine hygiene and consistent care.

At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.


About the Position

Want to be part of the
#nextbigthing? _
Join our Melbourne Pack_ - We are one company, one team, with one mission.

We trust, respect, and support one another.

The
Sales & Front Desk Associate is a fundamental position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

Benefits and Perks

• Competitive hourly base pay, plus participation in tip pool
• Meritbased pay increases
• Career growth path to other leadership positions
• Complimentary service membership

Sales & Front Desk Associate position requires

• Sales experience and confidence (membership sales are highly valued)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness
• Reliable transportation
• Willingness to work in a smokefree environment
• Open to work weekends

Who We Are Looking For
We are searching for a goal-oriented team member who has a passion for sales and customer service A successful
Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Assistant Manager


Tasks

• Drive membership sales through health and wellness education
• Provide an exceptional Instore and/or onthephone experience.
• The ability to manage the CRM (Customer Relationship Management)
• Be the primary voice of Scenthound when interacting with Customers and Members
• Be highly engaged with customers during drop offs and pickups.
• Educate dog parents about dog health and wellness resulting in membership sales and addon services.
• Drive key performance indicators average ticket price and rebook ratio through memberships, service addons, and retail sales.
• Develop membership leads; Follow up with potential members over the phone.
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Timemanagement; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Pay:
$ $18.00 per hour

Expected hours: 40 per week


Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Melbourne, FL 32935: Relocate before starting work (required)

Work Location:
In person