Hotel Front Desk Associate - Melbourne, United States - Radisson Suite Hotel Oceanfront

Radisson Suite Hotel Oceanfront

Verified Company

Melbourne, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Radisson Suite Hotel Oceanfront is looking for an experienced Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities:

Perform all checkin and checkout tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Requirements:

Must have work experience as a Hotel Front Desk Agent
Experience with hotel reservations software, Opera knowledge preferred
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills