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    Client Success Consultant, Retail Deposits - New York, United States - Informa Group Plc.

    Informa Group Plc.
    Informa Group Plc. New York, United States

    4 weeks ago

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    Description
    Company Description

    Curinos is the leading provider of data, technologies and insights that enable financial institutions to make better and more profitable data-driven decisions faster. Born out of the combination of two familiar industry powerhouses, Novantas and Informa's FBX business, Curinos brings to market a new level of industry expertise across deposits, treasury management lending and digital experience solutions and technologies.

    Curinos operates under a hybrid modality. This individual may work from the Toronto, New York City, Boston, or Chicago offices.

    Job Description

    Curinos is currently seeking a Client Success Consultant to help our clients reach their deposit portfolio objectives using Deposit Optimizer, the largest globally installed deposit product management solution. The ideal candidate will be well versed in Retail Deposits, dynamic, entrepreneurial, a fast learner, and have a passion for delivering value to clients through the application of analytics. You demonstrate an ease with complex quantitative analysis, a drive to succeed, and creativity in problem solving.

    The Client Success Consultant will manage a portfolio of Curinos Retail Deposit Optimizer clients. They will be the clients' champion, guiding them to success in managing their deposit portfolio with Curinos platforms from early implementation and onboarding, to supporting day-to-day needs, to use case / value realization, to managing renewal cycles. On a daily basis, the Client Success Manager will work with their client teams to solve deposit pricing and management challenges, deriving insights from data analytics and modeling to drive real impact.
    • Client Work:
      • Know clients' deposit strategies inside and out across Consumer, Small Business and Wealth lines of business
      • Help clients realize value through deposit product management and pricing optimization - lead strategic sessions with client executive teams to identify upside opportunities
      • Build relationships with client senior executives and leadership within product management, pricing, treasury, and analytics teams and drive demand for Curinos products and analytics
      • Provide our clients with timely support for questions about both our solutions platform and industry experience - know when to bring in company subject matter experts to provide additional support
      • Design and lead value-based solutions training sessions to help our clients find value in the analytics
    • Managing Implementations/Projects:
      • Manage project timelines, budgets, and deliverables for client implementations
      • Gather and define business requirements for new solutions implementations and/or existing client projects
    • Business and Product Development:
      • Identify unmet client needs / unsolved challenges clients are facing through consistent interaction with our clients
      • Identify opportunities for existing Curinos solutions to meet client needs - set up introductions between the appropriate Curinos and client contacts
      • Identify product enhancement opportunities based on client needs to help shape the product roadmap
    Qualifications
    • Bachelor's Degree required
    • 5+ years of prior experience in Retail Banking, Management, Consulting Software / FinTech Sales or Client Relationship Management
    • Strong working knowledge of the retail banking business and products or strong desire to learn
    • High degree of integrity, professionalism, and ability to cultivate and grow long term relationships based on a level of mutual trust at all levels within a client organization
    • Ability to articulate complex solutions in a simple and coherent manner.
    • Demonstrated project management skills; experience running multiple complex projects at once
    • Comfortable with data-driven analytics and with analytical and complex problems
    • Passion for helping clients, with a service-oriented attitude
    • Strong storytelling, data visualization, and presentation skills
    • Excellent organizational and time management skills; attention to detail
    • Ability to travel as needed for client meetings; can range from 0% to 20% depending on engagement, but will most likely be up to a few days per month
    Base Salary Range: $100,000 - $135,000 Base; plus Bonus

    Additional Information

    Why work at Curinos?
    • Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
    • Flexible working options, including home working, flexible hours and part time options, depending on the role requirements - please ask
    • Competitive annual leave, floating holidays, volunteering days and a day off for your birthday
    • Learning and development tools to assist with your career development
    • Work with industry leading Subject Matter Experts and specialist products
    • Regular social events and networking opportunities
    • Collaborative, supportive culture, including an active DE&I program
    • Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services
    Applying:

    We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need

    If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at and we'll do everything we can to help.

    Inclusivity at Curinos:

    We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.
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