Customer Service Representative - Elk Grove Village, United States - Magnetic Inspection Laboratory

Magnetic Inspection Laboratory Elk Grove Village, United States

1 week ago

Description

At MIL, we make the complex simple; we bring together the brightest minds and subject matter experts to process precision parts that become components on space, aircraft, and defense systems. The reliability of what we do and how we do it, makes the difference in the lives of those who use these systems. What sets us apart? Our people and our relentless dedication to helping our customers. We are the special processor of choice for missions to the skies, Mars, and beyond.

Our core values guide everything we do:

Passionate - We believe in what we are doing and the difference we make; Our quality is our passion.
Collaborative - Treat each other with respect as professionals; We win or lose as a team; Collaboration multiplies our contributions.
Can-Do - Great isn't good enough; No excuses given or taken; Eagerly willing to accept and meet challenges.
Own Results - Overcome obstacles, find solutions, and deliver exceptional results; Honor our commitments.
Quality Driven - Do the right thing; We are honest, transparent, and committed to doing what's best for our customers.

Position Overview: The Customer Service Representative is responsible for coordinating daily communications with customers and performing administrative functions to support order fulfillment.

Essential Job Responsibilities:

Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction.
Verify and convey accurate information such as order status, expediting options, delivery tracking and other customer inquiries regarding orders and general customer service.
Provide timely resolutions to customers through various communication channels including but not limited to in person, over the phone, and via email.
Collaborate with internal business partners to ensure customer's expectations are exceeded for assigned and unassigned accounts.
Ensure a high level of accountability and consistency in adhering to customer specific quality, processing, communication and turnaround requirements.
Assist in administrative functions throughout the Customer Service department including order entry, planning, customer request and department initiatives.
Develop comprehensive knowledge of the processes and services MIL performs to promote the company's brand and capabilities across the industry.
Conduct and take part in company tours, as well as periodically visit customers to build foundational knowledge of MIL's customer base and their expectations.
Contribute towards various non-routine responsibilities, projects and company initiatives, including ongoing support across logistics, customer service, and data planning functions.
Take part in applicable ongoing training sessions and continuous process improvement programs and participate in periodic testing and performance evaluations.

Knowledge, Skills, Abilities:

Must be a detail-oriented, organized, self-starting, and hardworking individual with excellent communication and genuine interpersonal skills.
Must have critical thinking skills and the ability to develop solutions for complex situations.
Ability to learn the fundamentals of special processing in the manufacturing of Aerospace and Defense components.
Prioritize and efficiently complete tasks with consistency and accuracy, often under pressure and/or short deadlines.
Ability to learn MIL's processing turnaround requirements and be an advocate for order throughput.
Develop and maintain a comprehensive understanding of MIL's processing capabilities, as well as MIL's Quality System, general procedures, and applicable industry standard specifications.

Requirements

Minimum Job Requirements:

At least two years' professional experience in a customer service role, preferably in manufacturing.
PC proficient with a thorough understanding of Microsoft Office applications and capable of learning MIL's internal ERP software.
Applicants must have a high school degree at a minimum. College degree or some college coursework is preferred.
Maintain a professional appearance and uphold a positive company image.
Bilingual in English/Spanish a plus.

Reports To: The CSR reports to the Customer Success Manager.

Hours: Standard office hours, some overtime will be required.

Full-Time MIL employee benefits include:

Annual performance and compensation review, with eligibility for annual bonuses.
MIL Inc. 401(k) plan with employer matching and profit sharing.
Premium health insurance as well as supplemental vision and dental insurance plans.
Company paid and supplemental life insurance and AD&D.
Company paid holidays and personal paid time-off accrual.

Please do not hesitate to ask for additional details on any of our benefits & policies.

Member Service Representative

1 week ago

Planet Fitness Elk Grove Village, United States

The **Member Services Representative **will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. · **Schedule** · - Full Time · - Monday - Friday: 5:00 AM to 1:00 PM ...
Customer Service Representative

1 day ago

Thunderbird LLC. Elk Grove Village, United States

**Customer Service Representative Position Overview** · As a Customer Service Representative, you will be responsible for providing a high level of enthusiastic, detail-oriented customer service to customers and internal departments across the Thunderbird portfolio. · **Customer ...
Route Service Representative

5 days ago

ITU AbsorbTech Elk Grove Village, United States

ITU AbsorbTech is hiring a Route Service Representative (Route Driver) to join our team in Elk Grove Village, IL. In this position, you will: · - Provide excellent customer service to our customers. · - Remove used products (uniforms, floor mats, shop towels etc.) and replace it ...
Member Service Representative

1 week ago

Planet Fitness Elk Grove Village, United States

The **Part Time Member Services Representative **will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. · **Schedule** · - Part Time · - Saturday & Sunday: 11:30 A ...
Customer Service Representative

2 weeks ago

Samuel, Son & Co., Limited Elk Grove Village, United States

At Main Steel, a division of Samuel, Son & Co., your success is our business. As leading metals and industrial products manufacturer, processor and distributor, we leverage our industry expertise, breadth of experience and the passion of our people to help drive success for North ...
Customer Service Representative

5 days ago

Orkin Elk Grove Village, United States

Overview: · **$18.00/Hr** · **We Need Your Next-Level Service Mindset at the **Best in Pests**.** · As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the ind ...
Customer Service Representative

1 week ago

KO Business Solutions Elk Grove Village, United States

KO Business Solutions is a family-owned staffing and consulting agency in the Chicagoland area that supports the hiring needs of companies across the country. Our valued partner is a manufacturer and direct-to consumer retailer in the emblem and insignia market looking to add a n ...
Customer Service Representative

2 weeks ago

All Surfaces Wood Dale, United States

**Position Summary** · Work Schedule: Monday-Friday 8:30am-5pm · **Responsibilities** · - Answer incoming calls and follow up on customer questions and concerns. · - Review all Net Express orders and make corrections as necessary. · - Coordinate special deliveries, orders, and re ...
Csr - Customer Service Representative

16 hours ago

Material Sciences Corporation Elk Grove Village, United States

**POSITION PURPOSE**: · Responsible for overall management of customer account from time of coil arrival through order shipment, including quotations, order entry, customer assistance, and the general status of order from initiation to completion. Document on time deliveries + or ...
Customer Service Representative

1 week ago

Armando Perez - State Farm Agent Bensenville, United States

**ROLE DESCRIPTION**: · As a Customer Service Manager with Armando Perez, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you ...
Route Service Representative

2 weeks ago

Lechner Services Mount Prospect, United States

**ROUTE SERVICE REPRESENTATIVE** · **Lechner Services,** a premier uniform and facility service provider, is seeking a **Route Service Representative** to service customer accounts. Route Service Representatives drive a truck and service customers weekly on their established rout ...
Guest Service Representative

1 week ago

Holiday Inn Express Chicago NW - Arlington Heights Arlington Heights, United States

**_the smiling face of and center_**: · **What's in it for you**: · - Insurance enrollment available from DAY 1 · - Paid time off available from DAY 1 · - Holiday pay available from DAY 1 · - 401(k) enrollment after 30 days · - Hotel and travel discounts at worldwide destination ...
Customer Service Representative

2 days ago

Geovanni Trujano - State Farm Agent Arlington Heights, United States

**Position Overview** · Are you passionate about providing outstanding customer service? Do you excel in a dynamic and client-focused environment? Join our team as a Customer Service Representative at our State Farm independent contractor agency and be a crucial part of deliverin ...
Guest Service Representative

2 weeks ago

MainStay Suites Chicago Northbrook Wheeling Wheeling, United States

**Looking for someone to work 3pm to 11pm.** · **Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team?** · Then you might be our next Guest Services Representative Our GSR is ...
Customer Service Representative

1 day ago

Pro Fastening Systems, Inc. Arlington Heights, United States

Job Overview: · We are Distributor of Construction Materials seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our c ...
Customer Service Representative

1 day ago

Jennifer Burnidge - State Farm Agency Arlington Heights, United States

**Position Overview** · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill ...
Customer Service Representative

2 weeks ago

S and J Plumbing Arlington Heights, United States

**Customer Service Representative** · **Arlington Height, IL** · **Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further S&J is an employee-focused workplace ...
Guest Service Representative

2 weeks ago

MainStay Suites Detroit Farmington Hills Schaumburg, United States

**Looking for someone that can help out at other location in the area. 3pm-11pm shift is wanted.** · **Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team?** · Then you might ...
Customer Service Representative

2 weeks ago

Solera Schaumburg, United States

**Who We Are** · **The Role** · We are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no probl ...
Member Services Representative

1 week ago

Pinnacle Fit Clubs Llc Schaumburg, United States

The **Member Services Representative **will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. · **Pay Rate** · 14.00 · **Schedule** · - Full Time · - Monday - Frid ...