- Strong interpersonal and leadership skills - ability to mentor, teach, develop, and supervise.
- Ability to hire, evaluate performance and implement policies and procedures for team growth.
- Ability to advise and update staff and upper management when dealing with complex issues.
- Ability to engage with team members and trade partners in a professional manner.
- Strong construction management skills - ability to manage a team with a large geographical footprint.
- Skillful at interpreting and explaining:
- Architectural, structural, plumbing, and electrical diagrams, plans and specifications.
- Technical codes and ordinances.
- Root cause of warranty issues and assigning applicable cost codes.
- Utilizing common warranty, CSM and/or construction management applications (Field point, Hyphen, Salesforce, etc.) to manage workflow, costs, run and interpret basic reports.
- Ability to:
- Analyze product performance, identify systemic issues, and develop a scope of work if applicable to resolve.
- Evaluate warranty issues to determine warrantability, construction or remediation needs.
- Clearly demonstrate quality standards and specifications both technical and construction related onsite for employee training, warranty triage, inspections, or homeowner educational purposes.
- Proficient in:
- Cost management, recommending cost saving initiatives, coordinating, setting, and meeting department budgets.
- Work order management, trade accountability.
- Time management - ability to multi-task, strategize and oversee several projects. Delegate projects as needed while still overseeing through to resolution.
- Performing basic home warranty /handy man repairs such as, but not limited to;
- Drywall, paint, trim carpentry, minor plumbing, minor maintenance.
- Effective communication skills -
- Skillful at mediating and resolving disputes with homeowners and/or trade partners.
- Ability to.
- Develop and present training materials.
- Develop written reports when necessary to support company determinations on warranty claims.
- Develop professional relationships with trade partners, inspectors, local ordinance representatives and homeowners. Conform with and abide by all regulations, policies, work procedures and instructions.
- Conform to all safety rules and use all appropriate safety equipment.
- Solid communication skills and attention to details are critical to job success.
- Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards.
- Know and understand the
- Must be willing to participate Rotational Emergency on call Schedule that include some nights and weekend included: requirements, must be available to a rotating emergency on call schedule to support divisions teams and customers base needs.
- Other duties as assigned.
- High school diploma or GED required.
- Minimum 3+ years' construction superintendent or warranty professional, home maintenance management or supervisory experience with a mid to large scale home builder, general contractor, remodeling, warranty, or remediation company. Experience in residential home building within Construction, and New Home Warranty services a plus
- Trade industry or independent professionals with experience working with residential warranty (plumbing, HVAC, etc.) will be considered.
- Advanced knowledge of basic home construction practices, i.e., OSHA regulations, front end & back-end construction phases, structural and foundation repair protocols.
- Warranty administration experience and/or OSHA safety training is a plus.
- Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
- Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave.
- Wellness program
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SHZM - Operations Manager Utah - Murray, United States - Clayton Homes
Description
What will you do in this role? As a Shazam Operations Manager your main purpose is to oversee the larger scale of warranty projects, resolve customer conflicts, and to mentor and educate our operational customer service-based team.
You Have:
Core Values:
World Class Hospitality, Engaged Ownership, Be "Ideal"istic "Team Player" , Every little Thing Counts "Integrity" Hungry Humble Smart adhere to all company policies and procedures
You Have:
Compensation
Starting Base Range:
$80,000 Annually
FLSA Status:
Exempt
Bonus Type:
KPI Quarterly
Business Unit -Oakwood Homes
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