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    Computer Network Support Specialist - Tampa, United States - General Dynamics Information Technology

    General Dynamics Information Technology
    General Dynamics Information Technology Tampa, United States

    2 weeks ago

    General Dynamics Information Technology background
    Technology / Internet
    Description

    Job Description:
    GDIT is looking for a Computer Network Support Specialist to provides dedicated Tier 2 support.

    Reports the status of IT Services and infrastructure to include faults, actionable events, incidents, problems, cyber events, or corrective actions affecting Service Operations or infrastructure in accordance with MSL requirements, USCENTCOM information requirements, and USCENTCOM reporting procedures.

    Initiates trouble tickets within the authoritative ticketing system and contact on-call personnel. Coordinates corrective actions or COAs to restore and repair network conditions to meet network availability goals and objectives. Monitors power, temperature, humidity, and other environmental conditions in locations with IT and equipment. for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

    Duties and Responsibilities

    Experience providing dedicated Tier 2 support.

    Ability to report the status of IT Services and infrastructure to include faults, actionable events, incidents, problems, cyber events, or corrective actions affecting Service Operations or infrastructure.

    Ability to initiate trouble tickets within the authoritative ticketing system and contact on-call personnel.

    Ability to coordinate corrective actions or COAs to restore and repair network conditions to meet network availability goals and objectives.

    Experience monitoring power, temperature, humidity, and other environmental conditions in locations with IT and equipment .


    Additional Responsibilities:

    • Conduct thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance.
    • Document integration processes, including configuration settings, and troubleshooting procedures.
    • Provide technical support and assistance during the deployment and postdeployment phases, addressing any integrationrelated issues or concerns.
    • Stay abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on our integration strategies and recommending adoption where appropriate.
    • Participate in meetings and workshops to share knowledge and best practices related to systems integration.
    • Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment
    • Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.

    Education and/or Certifications:

    Required:

    • Bachelor's Degree with a focus in computer science, engineering, or a related field of study and at least 3 years of experience
    • Applicable DoD 8140 or DoD 8570 Certification

    Desired:

    • Microsoft certifications
    • ITIL 4 Foundation Certification

    Required Skills:

    • Performing systems planning and coordinate/connect IT systems
    • Expanding and/or modifying established systems to serve new purposes or improve workflow
    • Working within Window, Linux, and/or virtual environment
    • Establishing standards for information systems procedures

    Desired Skills:

    • Experience with USCENTCOM and familiarity with its mission
    • Knowledge and familiarity with USCENTCOM's IT environment

    Clearance Requirement:

    • Active TS/SCI

    Travel Requirements:

    • Required USCENTCOM Exercise support of up to 10% Travel
    Work Requirements


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    Years of Experience
    3 + years of related experience

    * may vary based on technical training, certification(s),

    or

    degree


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    Certification
    CompTIA - Security+ - CompTIA - CompTIA

    Travel Required
    Less than 10%


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    Citizenship
    U.S. Citizenship Required

    Salary and Benefit Information
    The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary.

    Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

    View information about benefits and our total rewards program.
    About Our Work

    We are GDIT.

    A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

    government, defense and intelligence community.

    Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

    We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

    Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

    GDIT is an Equal Opportunity/Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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