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    Engagement Manager - San Francisco, CA, United States - NanoNets

    NanoNets
    NanoNets San Francisco, CA, United States

    3 weeks ago

    Default job background
    Description

    Nanonets has a vision to help computers see the world starting with reading and understanding documents. Our product helps businesses automate document related workflows for back-office teams such as invoice data entry for AP teams, KYC automation for banks and insurance etc.

    We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

    What you'll do :

    TLDR - Manage Customer Expectations, Be Customers voice for internal stakeholders

    • Engage with customers right after the contract is closed to get the technical integration done
    • Understand customer requirements, and clearly articulate it to the technical team
    • Clearly call out any deviations from the requirements (to the customer and internal teams)
    • Write PRDs for internal teams to work on
    • Be the SPOC for all daily / weekly communications with the customers
    • Plan with internal stakeholders and communicate clear timelines via Gantt Charts / Excel documents / presentations
    • Maintain and prioritise the backlog, enhancement requests across multiple customers
    • Ensure end to end testing of the workflow and output before releasing it to the customer

    Required Qualifications / Need to Have:

    • 3 years of Stakeholder Management Experience (Sales / Consulting / Account Management)
    • Good Verbal and Written Communication
    • Excellent conflict management and resolution skills

    Good to Have:

    • Ability to Manage relationships
    • Proven track record of leading projects
    • Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as communicate effectively to individual contributors, management, and executive leadership
    • Strong communications skills, with the distinctive ability to empower and influence people without authority or a direct reporting relationship.

    BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world's most innovative companies.

    #J-18808-Ljbffr
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