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    Team Lead - Torrance, CA, United States - The Bartech Group Inc

    The Bartech Group Inc
    The Bartech Group Inc Torrance, CA, United States

    5 days ago

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    Description

    Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies.

    Our client has engaged us to assist them in hiring a contract Customer Experience Research Lead .

    Your specific duties as a Customer Experience Research Lead will include:

    Lead multiple, cross-functional CX strategy projects to define optimal customer experiences and collaborate closely with stakeholder. Play a critical role in leading design research, experiment design, and visualization of customer experience strategy. Deliver research plans, insight summaries, user journeys, concepts and artifacts that describe a new product or service. Facilitate analysis of current state customer journey and lead the design of ideal state customer experience. Build design thinking capability within CX/Marketing Business Unit.
    Lead cross-functional teams in design of customer experience/journey to deliver compelling, easy to use digital products and services.
    Lead the business units in turning customer analytics to action by facilitating working sessions

    Plan, design, and execute research that seeks to understand user needs, problems, and potential opportunities to enhance their experience.

    Incorporate insights from Analytics team and CX Experience research to prioritize user needs, pain points, and investments
    Summarize and articulate finds from research through clear, concise and compelling writing and verbal presentations
    Define, build and manage Customer Experience Design Team. Oversee development and growth of capability in designing customer experience within Customer Experience Division and across the enterprise.
    MBA, or graduate degree in psychology, consumer research, or similar, a plus. experience in Customer Experience, human-centered design, design thinking, and/or lean startup for experience design and/or new product development required
    ~3+ years people leader experience and building capability on design thinking.
    ~ Project management experience
    ~ Proven track record in creating digital products, tactics, and/or programs that improve customer experience across all touchpoints, business units, and technologies.
    ~ Experience planning and executing testing of concepts
    ~ Experience with business models, market analysis, trend analysis.
    ~ Strategic thinker with ability to keep teams focused on highest impact drivers of success, navigate complex senior-level business relationships
    ~ Effective storytelling to communicate insights and research findings with a clear, persuasive point of view

    Applicant must be eligible to work in the US for immediate opening.
    Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion.

    All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

    If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-.
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