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Patient Care Advocate I
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Customer Care Advocate
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Health Care Member Advocate
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health care member advocate
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Medicaid Eligibility Advocate
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Hospice Chaplain
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Case Manager Market Prn
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Tceq Campaign Coordinator
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Family Peer Support Specialist
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Patient & Member Experience Coordinator
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Regional Casemix Specialist
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Director Customer Success
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CROWN ADMINISTRATORS Austin, United States**About Us** · Crown Administrators is a leading third-party administrator in the healthcare space. Our Company Vision is to radically improve the way individuals interact with the healthcare system. We are committed to providing innovative and efficient health care solutions to ...
Customer Care Advocate - Austin, United States - Four Hands
Description
**Four Hands**
**Customer Care Advocate**
**Sales Operations - Austin, TX - Full Time**
Our growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates. We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem. A successful candidate in this role will be customer focused, have a passion for excellence, be an active listener, have outstanding communication skills, and maintain a sense of urgency in addressing customer needs.
**IN THIS ROLE**
Manage responses to Customer Service-related inquiries ensuring that they are completed in a timely manner while providing exceptional customer service and maximizing the customer experience
Work with the Sales Operations team and Account Executives to identify and analyze customer issues and provide and facilitate resolutions, i.e. process return authorizations, credits, and/or any other request to satisfy the customer issue
Drive processes to provide continuous analysis and reporting of information related to Quality and Service Status; identify and implement process improvements for ongoing operational efficiencies
Provide World Class Customer Service to Four Hands customers
Maintain a complete understanding of the customer base, price levels, the order to cash process, order minimums and reorders for all customers, and shipping procedures
Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed
Maximize the customer experience and operational performance by providing resources and technical advice to customers and working to convert customers to utilizing our website
Work diligently to continuously improve the customer experience and processes within the organization
Responsible for upholding the Core Values and being a valuable member of the Four Hands Team
Other tasks as defined by Management
**THE IDEAL PERSON**
Bachelors Degree preferred
2+ years' of Customer Care experience
Advanced experience in Microsoft Office
Excellent organizational skills and self-starter
Ability to multitask and prioritize effectively and efficiently and stay organized and focused in a fast-paced environment
Exhibit a friendly and helpful manner and be able to work well with others in a team environment
Ability to make decisions and work independently
Active and engaged listener, with the ability to communicate with various audiences clearly and concisely
Ability to complete complex tasks in a timely manner
Demonstrate intellectual curiosity
