- Manage responses to Customer Service-related inquiries ensuring that they are completed in a timely manner while providing exceptional customer service and maximizing the customer experience
- Work with the Sales Operations team and Account Executives to identify and analyze customer issues and provide and facilitate resolutions, i.e. process return authorizations, credits, and/or any other request to satisfy the customer issue
- Drive processes to provide continuous analysis and reporting of information related to Quality and Service Status; identify and implement process improvements for ongoing operational efficiencies
- Provide World Class Customer Service to Four Hands customers
- Maintain a complete understanding of the customer base, price levels, the order to cash process, order minimums and reorders for all customers, and shipping procedures
- Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed
- Maximize the customer experience and operational performance by providing resources and technical advice to customers and working to convert customers to utilizing our website
- Work diligently to continuously improve the customer experience and processes within the organization
- Responsible for upholding the Core Values and being a valuable member of the Four Hands Team
- Other tasks as defined by Management
- Bachelor's Degree preferred
- 2+ years' of Customer Care experience
- Advanced experience in Microsoft Office
- Salesforce experience highly preferred
- Excellent organizational skills and self-starter
- Ability to multitask and prioritize effectively and efficiently and stay organized and focused in a fast-paced environment
- Exhibit a friendly and helpful manner and be able to work well with others in a team environment
- Ability to make decisions and work independently
- Active and engaged listener, with the ability to communicate with various audiences clearly and concisely
- Ability to complete complex tasks in a timely manner
- Demonstrate intellectual curiosity
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Customer Care Advocate - Austin, United States - Four Hands
Description
Customer Care AdvocateDepartment: Sales Operations
Employment Type: Full Time
Location: Austin, Texas
Description
Our growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates. We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem. A successful candidate in this role will be customer focused, have a passion for excellence, be an active listener, have outstanding communication skills, and maintain a sense of urgency in addressing customer needs.
In This Role
