Account Manager - Menomonee Falls, United States - Glenroy, Inc.

Glenroy, Inc. Menomonee Falls, United States

1 week ago

Description

Under the direction of and reporting to the Inside Sales Manager, the Account Manager provides day-to-day support to our customer accounts and serves as a primary point of contact between the customer and the company.

Build and maintain successful relationships with customers, initiating communication with decision-makers to assess their needs.

Responsible for meeting or exceeding company performance metrics for driving continuous improvement and making well-informed decisions for manufacturing activities, resource allocation, and strategic planning.
Grow new business with current accounts in conjunction with the Regional Sales Manager, Customer Service Representative, and other team members.
Understand customer capabilities, equipment & specifications as well as needs and wants of a project and communicate this to the organization so appropriate structures can be suggested.
Gather necessary information to develop quotes and capture new business with current customers or maintain existing business while also assisting in forecasting/budgeting sales for accounts.
Initiate internal communication of customer requirements on testing & regulatory requests needed to provide customer with accurate information in a timely manner.
Enter & manage customer projects through sales process including orders for new & sample items.
Coordinate problem-solving efforts (invoice resolution, quality issues, customer complaints, etc.) to communicate a resolution to the customer.
Travel to and entertain customers (with the Regional Manager) to strengthen the relationship. Invite customers to Glenroy to demonstrate manufacturing capabilities and offer press approvals and audit opportunities.
Uphold Glenroy's core values of

PRAISE:
Positivity, Respect, Adaptability, Involved, Support, and Collaboration.

Acts as a safety leader and puts safety first in all responsibilities. Works in conjunction with the Safety Manager to establish and maintain all policies and programs to assure a safe working environment. Complies with all safety and health guidelines, quality standard practices/procedures, and housekeeping standards.

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