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    Customer Service Representative - Akron, United States - Epiphany Management Group

    Epiphany Management Group
    Epiphany Management Group Akron, United States

    2 days ago

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    Description

    Job Description

    Job Description

    About the Company

    Paid Training Flexible Schedule
    Epiphany Management Group is GROWING

    Epiphany Management Group is a fast-growing trusted technology partner delivering excellent service in the Health and Government sector. We are a multi-division company with fast growth on the immediate horizon.

    Our innovative management approach and focus make us very effective & unique in this market. Through technology, we help improve outcomes, collaboration, management, and efficiency.

    GENERAL JOB OVERVIEW

    Join our Customer Service Representative team as we continue to grow our upcoming call center. As a team member you will be helping healthcare providers with questions and troubleshooting technical issues. Level 1 is responsible for answering questions through phone calls, chat and email and will provide direction and/or next steps to assist healthcare providers through various client tools.

    While it is helpful to have customer service experience, a great attitude and willingness to learn are a plus Our team will train you on client and internal processes

    WORK ENVIRONMENT

    • Hybrid – onsite for initial training and work from home when allowed by client.
    • Up training and cross training may require team members to come onsite once they have been approved to work from home.
    • Opportunity for career advancement
    • Paid Training
    • Full Benefits including medical, dental, vision, 401K, PTO, and paid life insurance
    • Flexible schedules

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Answering customer calls quickly and efficiently while maintaining a high level of quality
    • Fielding calls and providing first call resolution while offering self-help options for future assistance; outbound calls are also made to provide follow-up on existing issues and to drive program compliance.
    • Respond to requests and tickets and record details for ticket per requirements.
    • Clearly/concisely documenting tickets in ticketing system.
    • Communicate clearly/concisely with our customers.
    • Work as part of a team, sharing information, learning from each other, and maintaining the common goal of solving customer problems quickly and efficiently.

    QUALIFICATIONS

    • Great communication skills both verbal and written
    • Ged/HS Diploma (Required)
    • Customer Service Experience is a plus but not necessary
    • Customer Service Skills – over the phone or face-to-face are a plus but not required
    • Ability to work independently to solve problems and gain/share knowledge.
    • Proficient with technical troubleshooting
    • Good note taking and documentation skills.
    • High level of patience and understanding with a willingness to help customers.
    • Willingness to learn.

    OTHER DUTIES

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As the project evolves, additional duties, responsibilities, and activities may change, or be assigned at any time with or without notice. However, training will be provided

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