FEMA Appeals AmeriCorps Client Service Coordinator - New Orleans, United States - SBP

Description

Service Position Summary:

SBP, a social impact organization focused on disaster resilience and recovery, solves the challenges facing at-risk communities and scales impact with a proven model that brings the rigor of business and innovation to reduce risk, create resilient communities, and streamline recovery. By taking this holistic approach, SBP shrinks the time between disaster and recovery. SBP does this in three connected ways-prepare, shape, and build.

1. SBP prepares individuals, communities, and organizations to mitigate risk and speed recovery.

2. SBP shapes federal policy and system change and state and local disaster recovery programs to be more efficient and effective.

3. SBP builds resilient communities efficiently and effectively and shares our proven model and approach with others.

A Client Service Coordinator is part of SBP's Build Intervention and supports SBP's clients from application through the construction process to move-in. The CSC helps to identify and remove barriers to clients' recovery. Client Services Coordinators will support both SBP's Owner Occupied Rebuilding program and our Opportunity Housing program.

Locations:

New Orleans, Louisiana

Essential Functions of Position:

Identify and support prospective clients, working with them to complete a FEMA application for assistance either in person, via phone, or video platforms such as FaceTime or Zoom.

As assigned, assist clients with their application or appeal to FEMA either in person, via phone, or via video platforms such as FaceTime or Zoom.

Prepare and present prospective client cases to site leadership for funding and construction.

Assist clients in navigating and applying for external funding to support specific recovery needs.

Manage a caseload of 30-40 clients, acting as a reliable point of contact through their initial application for assistance through the rebuilding process.

Refer clients who are in need of housing, food, or other support to appropriate service providers.

Meet weekly with the Client Services Manager to discuss goals, client cases, professional development, and any other issues, and be open to feedback and coaching.

Input client data and upload documents into Salesforce and update case notes daily.

Adhere to SBP's Construction Manual and Safety Protocol and participate in regular safety training.

Participate in September 11th Day of Remembrance and Martin Luther King Jr. Day of Service events, which may take place on a weekend or during holidays and include activities outside of the scope of typical day-to-day functions.

• Be at least 17 years of age
• Have a high school diploma or its equivalent.
• Be a citizen, national, or lawful permanent resident alien of the United States.
• Must be fully vaccinated against COVID-19 and be able to provide documentation of vaccination status prior to enrollment
• Ability to commit to serving full-time, Monday - Friday from 8 am - 5 pm and an average of 2 Saturdays a month. AmeriCorps members serve an average of 42.5 hours per week to complete 1700 hours of service during a temporary 10-month service term.

Core Competencies and Academic and Professional Experience Needed: The AmeriCorps member should demonstrate the following competencies to perform the essential functions of this position:

Flexibility/Resilience - Able to adjust to and thrive in a dynamic environment; handles setbacks and failures with professionalism and candor; effectively and appropriately responds in the face of adversity or conflict.

Ability to Work Independently - Is a self-starter and accomplishes tasks independently and without constant, direct supervision.

Ability to Manage Multiple Tasks - Prioritizes multiple projects and assignments; raises barriers and problems and works cooperatively with a supervisor to resolve these.

Results-Oriented Thinking and Behavior - Focuses on making an impact. Possesses the desire to achieve excellence and does not settle for mediocrity.

Awareness and Sensitivity to the External Environment - Has situational awareness and is aware of the organizations that they represent, including AmeriCorps, the agency and brand, SBP, and the effect of their words and actions on that position; demonstrates savvy in dealing with agencies, volunteers, and donors; is promoting and affirming in conversations about and on behalf of those organizations.

Physical Activities:

Manual Dexterity: Picking, pinching, typing, or otherwise serving, primarily with fingers rather than with the whole hand or arm as in handling.

Communicating: Expressing or exchanging ideas. Activities must convey detailed or important spoken instructions to others accurately, loudly, or quickly.

Listening: Ability to receive detailed information through appropriate communication.

- Visual Acuity: Member is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or expansive reading.

- Member is subject to both inside and outside environmental conditions.

Commitment Required: Full-Time members will serve 1700 hours over the course of 10 months. Members are required to serve 42 hours a week. A typical service week is Monday - Friday, however, volunteer events often occur on Saturday and will require attendance. Member will have ample opportunity to complete 1700 hours of service.

COVID-19 Safety Statement: SBP requires COVID-19 vaccinations for all team members. SBP team members closely interact with vulnerable populations. As such, we have an obligation to ensure that no team member poses a direct threat to the health or safety of our clients, themselves, or others in the workplace. All vaccinated team members will be required to submit photocopies of the front and back of their vaccination cards prior to onboarding with SBP.

SBP AmeriCorps Benefits:

Benefits & Compensation Package

• Free individual health insurance
• A housing stipend of $175/month for AmeriCorps alumni
• Relocation reimbursement of up to $500 for eligible members
• Segal Education Award of $6,895 (Can be used as tuition assistance and/or for repaying qualified student loans and is awarded upon successful completion of a 10-month term of service)
• AmeriCorps Childcare Benefits Program
• Student loan forbearance for qualified loans
• Free Mental Health, Financial, and Legal support through the Member Assistance Program

Knowledge, Skills, and Qualifications Required:

• Must be fully vaccinated against COVID-19 in accordance with CDC guidelines and recommendations and able to provide documentation of vaccination status prior to engaging in SBP's AmeriCorps Program.
• Be at least 17 years of age or older.
• Have a high school diploma or its equivalent
• Be a citizen, national, or lawful permanent resident alien of the United States
• Strong interpersonal skills, including active listening.
• Ability to maintain a calm, professional demeanor in challenging situations, including client crises.
• Ability to clearly communicate needs and expectations to people of various backgrounds.
• Demonstrated problem-solving skills.

Want to learn more?

• Watch SBP's Anthem video to hear how we are helping prevent people from reaching their breaking point.
• Watch this video to learn What is AmeriCorps?

As an AmeriCorps member serving with SBP, you will be part of the growing national service movement. You will receive professional development with a dynamic social-impact organization that is pioneering a new model for disaster recovery to support people, especially those who are most vulnerable to the effects of climate change. If you're committed to learning, have a strong work ethic, and enjoy working with volunteers, we want you on our team

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