- Welcome VIP guests and ensure they have a memorable stay by understanding their preferences and requirements.
- Handle guest inquiries, concerns, and complaints promptly and professionally.
- Regularly interact with guests to gather feedback and continuously improve the guest experience.
- Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction.
- Coordinate with various departments (e.g., Housekeeping, Front Desk, Dining) to ensure seamless service delivery.
- Train and mentor, the guest relations team to uphold the highest standards of service.
- Conduct regular meetings with the team to share feedback and address any concerns.
- Monitor daily guest feedback, reviews, and ratings to identify areas of improvement.
- Collaborate with management to develop and implement strategies for enhancing guest satisfaction.
- Ensure that guest preferences, requirements, and details are documented and communicated effectively across teams.
- Oversee the planning and organization of special events or arrangements requested by guests, such as anniversaries, birthdays, or other special occasions.
- Coordinate with local vendors or partners for exclusive experiences or services requested by guests.
- Analyze guest feedback, comments, and reviews to measure satisfaction levels and identify trends.
- Provide regular reports to the resort management highlighting successes and areas for improvement.
- Bachelor's degree in hospitality management or related field.
- Minimum of 5 years of experience in guest relations or a similar role, preferably in a luxury resort or hotel setting.
- Proficiency in multiple languages is a plus.
- Exceptional interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with Opera Cloud, Alice, and other relevant software a plus.
- Flexibility to work varied shifts, including nights, weekends, and holidays.
-
Guest Relations Manager
6 days ago
Sandpiper Bay Resort Port Saint Lucie, United StatesJob Description · Job DescriptionDescription:Job Description/Summary: · As the Guest Relations Manager, you will serve as the primary point of contact for our guests, ensuring their stay is flawless and meets the highest standards of hospitality. Your primary goal is to enhance g ...
-
Guest Relations Manager
3 weeks ago
Sandpiper Bay Resort Port Saint Lucie, United States Full timeJob Description/Summary:As the Guest Relations Manager, you will serve as the primary point of contact for our guests, ensuring their stay is flawless and meets the highest standards of hospitality. Your primary goal is to enhance guest satisfaction by providing personalized serv ...
-
Community Relations Coordinator
4 days ago
Keiser University Port Saint Lucie Port Saint Lucie, United StatesThe Community Relations Coordinator is responsible for promoting Keiser University in the community as well as focus on area high schools. The Community Relations Coordinator's objective is to book and conduct in class presentations, attend college and career fairs as well as att ...
-
School Based Club Director-west Gate K-8
5 days ago
Boys & Girls Clubs of St. Lucie County Port Saint Lucie, United StatesJob Title: School Based Club Director · Location: West Gate K-8 · **Salary**: $18.25/Hourly · Benefits: Benefits' package includes Medical, Dental, Vision, 401k Plan, and more. · Hours: 40 hours per week; exempt employee · Reports to: Club Area Director · 1. Job Purpose · The Boy ...
-
Right of Way Agent I
6 days ago
Bowman Consulting Group, Ltd. Port Saint Lucie, United StatesShort Description: · Bowman has an opportunity for a Right of Way Agent I to join our team in FL - Port St. Lucie. · At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is ...
-
Personal Banker
1 week ago
PNC Financial Services Group Port Saint Lucie, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where ...
-
Executive Director
1 week ago
Humane Society of St. Lucie County Port Saint Lucie, United StatesEXECUTIVE DIRECTOR, HUMANE SOCIETY OF ST LUCIE COUNTY · Port St Lucie, Florida · SNAPSHOT OF THE POSITION · **Salary**: $90,000-$120,000 per year based on experience · Full-Time Schedule · Monday to Friday with occasional weekend and evening events · The Humane Society of St Luci ...
-
Maintenance Supervisor
1 week ago
The Styles Group Port Saint Lucie, United States'''MAINTENANCE SUPERVISOR · Reports to Property Manager · JOB SUMMARY · This position involves the administrative responsibilities listed below in addition to overall inspection, maintenance, and repair of the community. Works closely with Property Manager with regard to budget p ...
-
Field Training Specialist
6 days ago
Communities Connected for Kids (CCK) Port Saint Lucie, United States: · - Are you searching for meaningful work that ensures the safety of children and helps to build strong families in the community? Then our Communities Connected for Kids program has an opportunity that will interest you We are looking for a motivated, dedicated and compassiona ...
-
General Superintendent
1 week ago
Alliance Land Development Port Saint Lucie, United StatesDuties: · - Oversee and manage construction projects from start to finish · - Coordinate and schedule subcontractors and vendors · - Read and interpret blueprints, schematics, and construction drawings · - Ensure quality control and adherence to project specifications · - Monitor ...
-
High School Teacher English
2 days ago
RPS Academies Port Saint Lucie, United StatesQUALIFICATIONS: · (1) Bachelor's degree from an accredited educational institution. · Preferred: Experience in teaching higher level Math Courses such as Pre, Calculus, Calculus, Statistics · KNOWLEDGE, SKILLS AND ABILITIES: · Knowledge of child growth and development and especia ...
-
Civil Site Work Project Manger
1 week ago
Alliance Land Development Port Saint Lucie, United StatesAlliance Land Development is a growing Civil Site Work Contractor looking to expand our management staff. We have a family friendly office and work environment with all of the top of the line equipment and software to help make our jobs easier. Were looking for a hybrid employee ...
-
Field Training Specialist
6 days ago
Devereux Advanced Behavioral Health Port Saint Lucie, United States: · - Are you searching for meaningful work that ensures the safety of children and helps to build strong families in the community? Then our Communities Connected for Kids program has an opportunity that will interest you We are looking for a motivated, dedicated and compassiona ...
-
Rn Case Manager
3 days ago
HCA Florida St. Lucie Hospital Port Saint Lucie, United States**Introduction**: · **Benefits**: · HCA Florida St. Lucie Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: · - Comprehensive medical coverage that covers many common service ...
-
Risk Quality Coordinator
3 days ago
HCA Florida St. Lucie Hospital Port Saint Lucie, United States**Introduction**: · **Benefits**: · HCA Florida St. Lucie Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: · - Comprehensive medical coverage that covers many common service ...
-
Temp- Welding Instructor
1 week ago
St. Lucie Public Schools Port Saint Lucie, United States**JOB TITLE**: · **TEMP- Welding Instructor - St. Lucie Public Schools** · St. Lucie Public Schools (SLPS) proudly serves students with a graduation rate of 96% for the six traditional high schools. As a high-ranking B-rated District, there are no failing schools, and SLPS ranks ...
-
Patient Registrar
3 days ago
HCA Florida St. Lucie Hospital Port Saint Lucie, United States**Introduction**: · Do you want to join an organization that invests in you as a Patient Registrar? At HCA Florida St. Lucie Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years ...
-
Facilities Equipment Tech 2
1 week ago
Publix Port Saint Lucie, United States**Responsibilities include**: · - evaluating and making repairs on Retail equipment · - providing support to our New stores, Remodels and PAD Programs for our company · - housekeeping, which includes vehicle inventory and cleaning, credit card statements and other paperwork assoc ...
-
Traffic Signal Technician
6 days ago
Gerelco Electrical Contractors Port Saint Lucie, United StatesSince 1993, Gerelco Family of Companies has proudly provided services to the Florida market. Our experience has passed through 3 generations, since our start in Connecticut in 1955. · We currently employ over 200 skilled field personnel throughout the state and have one of the mo ...
-
Medical Assistant- Pain Management
2 days ago
Cleveland Clinic Port Saint Lucie, United StatesJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most ...
Guest Relations Manager - Port St Lucie, United States - Sandpiper Bay Resort
Description
Job Type
Full-time
Description
Job Description/Summary:
As the Guest Relations Manager, you will serve as the primary point of contact for our guests, ensuring their stay is flawless and meets the highest standards of hospitality. Your primary goal is to enhance guest satisfaction by providing personalized service and addressing concerns proactively.
Key Responsibilities:
Guest Experience Management:
Any other duties assigned by management.
Requirements
Qualifications:
$50,000