- Welcome VIP guests and ensure they have a memorable stay by understanding their preferences and requirements.
- Handle guest inquiries, concerns, and complaints promptly and professionally.
- Regularly interact with guests to gather feedback and continuously improve the guest experience.
- Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction.
- Coordinate with various departments (e.g., Housekeeping, Front Desk, Dining) to ensure seamless service delivery.
- Train and mentor, the guest relations team to uphold the highest standards of service.
- Conduct regular meetings with the team to share feedback and address any concerns.
- Monitor daily guest feedback, reviews, and ratings to identify areas of improvement.
- Collaborate with management to develop and implement strategies for enhancing guest satisfaction.
- Ensure that guest preferences, requirements, and details are documented and communicated effectively across teams.
- Oversee the planning and organization of special events or arrangements requested by guests, such as anniversaries, birthdays, or other special occasions.
- Coordinate with local vendors or partners for exclusive experiences or services requested by guests.
- Analyze guest feedback, comments, and reviews to measure satisfaction levels and identify trends.
- Provide regular reports to the resort management highlighting successes and areas for improvement.
- Bachelor's degree in hospitality management or related field.
- Minimum of 5 years of experience in guest relations or a similar role, preferably in a luxury resort or hotel setting.
- Proficiency in multiple languages is a plus.
- Exceptional interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with Opera Cloud, Alice, and other relevant software a plus.
- Flexibility to work varied shifts, including nights, weekends, and holidays.
-
Guest Relations Manager
3 weeks ago
Sandpiper Bay Resort Port St Lucie, United StatesJob Type · Full-time · Description · Job Description/Summary: · As the Guest Relations Manager, you will serve as the primary point of contact for our guests, ensuring their stay is flawless and meets the highest standards of hospitality. Your primary goal is to enhance guest ...
-
Licensed Massage Therapist
4 days ago
Hand & Stone - Palm Beach and St Lucie County Port Saint Lucie, FL, United StatesBenefits: · Bonus based on performance · Competitive salary · Dental insurance · Employee discounts · Flexible schedule · Free uniforms · Health insurance · Paid time off · Training & development · Vision insurance · Job Description: · It's nice to be kneaded · Hand & Stone Massa ...
-
The Kolter Group Port St Lucie, United StatesIf you are looking to start a career in New Home Sales but do not have any experience, this position may be the right fit to get started. · Meet and greet prospects · Register all traffic · Source all traffic · Demonstrate in accordance with company policies using the scripts · A ...
-
CenterWell Home Health Port Saint Lucie, FL, US, United States Full timeBecome a part of our caring community and help us put health first · RN- The Home Health Nurse, RN enables patients to stay in their homes by providing Skilled Care in the patient home. · Are you looking for: · - Work / Life Harmony · - Flexible Daytime Schedule · - Career & Skil ...
-
Trust and Safety Employee Wellness Lead
2 weeks ago
Teleperformance Port St. Lucie, United StatesOverview · About TP · Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. · With more than 410,000 inspire ...
-
Beverage Manager
2 weeks ago
Sandpiper Bay Resort Port St. Lucie, United StatesJob Type · Full-time · Description · Position Summary: · The Beverage Manager is responsible for overseeing and ensuring the smooth operation of all resort bars, lounges, and related venues. The successful candidate will exhibit proficiency in managing personnel, creating a de ...
-
Customer Service Manager
1 week ago
SECCA Search Group Port St Lucie, United StatesAbout the Role: · SECCA Search Group is excited to partner with a distinguished homebuilder, to find an exceptional Customer Service Manager for their operations in Port St. Lucie, FL. This pivotal role is ideal for professionals looking to influence customer service excellence a ...
-
Equipment Operator
2 weeks ago
Traffic Management Solutions, Inc St. Lucie County, United StatesHeavy Equipment Operators -Fort Pierce, FL · Traffic Management Solutions is a specialty contractor specializing in the quality installation services for lighting, signage, traffic signals, Intelligent Transportation Systems and Tolling infrastructure throughout Florida. We are a ...
-
Skilled Laborers
3 weeks ago
Traffic Management Solutions, Inc St. Lucie County, United StatesSkilled Laborer - Fort Pierce, FL · Traffic Management Solutions is a specialty contractor specializing in the quality installation services for lighting, signage, traffic signals, Intelligent Transportation Systems and Tolling infrastructure throughout Florida. We are a growing ...
-
Gpac Port St. Lucie, United States Full timeJob Title: Project Manager & Estimator - Coastal and Marine Construction · Job Description: · We are seeking a skilled Marine Construction Estimator/Project Manager to join our team. The ideal candidate will have experience in estimating and managing marine construction projects, ...
-
CEI Senior Engineer Intern
2 weeks ago
Johnson, Mirmiran, and Thompson Inc. Port St. Lucie, United StatesJohnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,000 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughou ...
-
CEI Senior Engineer Intern
4 days ago
Johnson, Mirmiran, and Thompson Inc. Port St. Lucie, United StatesJohnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,300 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughou ...
-
Automotive Service Advisor
2 weeks ago
Midas International Port St. Lucie, United StatesAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.We are looking for automotive service advisor to ...
-
Licensed Practical Nurse
5 days ago
VITAS Healthcare Port Saint Lucie, United States Full timeThe LPN/LVN administers nursing care according to the plan of care to terminally ill patients admitted to the VITAS program, in accordance with the Nurse Practice Act in the State where the VITAS program is located. Salary Range: $27/ Hour · The LPN/LVN administers nursing care a ...
-
Assistant Manager
4 weeks ago
Burger King Port St. Lucie, United States Full timeThe Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key ...
-
Shift Supervisor
2 weeks ago
Trulieve Port St. Lucie, United States"Trulieve Grows One Patient at a Time" · If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve If you have a desire to help others in need through your efforts, this may be the role for you · ...
-
Catering Executive Chef
2 weeks ago
Lessing's Port St. Lucie, United States: · Come join us at one of our premier catering venues as a Catering Executive Chef · Please use this link to complete an application on our Company Career Page: · Position: Catering Executive Chef · Qualifications: · -6+ years experience in an executive culinary role · -C ...
-
Administrative Assistant
1 week ago
Indian River State College Port St. Lucie, United States Full time, RegularJob Description · Working at IRSC has its perks In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, IRSC offers a benefits package: · *Wellness Wonders: Dive into a world of well-being with perks that nourish your bo ...
-
Tire & Battery Technician - Automotive
2 weeks ago
Sam's Club Port St. Lucie, United States Part timePosition Summary... · As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates ...
-
Hospital Veterinary Technician
4 weeks ago
Petco Port St. Lucie, United States Full timePosition Purpose: The purpose of this Veterinarian Technician position inherently involves providing excellent veterinary care to our Vetco Total Care full-service hospital patients and phenomenal customer care to their owners. The Veterinary Technician represents the mission an ...
Guest Relations Manager - Port Saint Lucie, United States - Sandpiper Bay Resort
Description
Job Description
Job DescriptionDescription:Job Description/Summary:
As the Guest Relations Manager, you will serve as the primary point of contact for our guests, ensuring their stay is flawless and meets the highest standards of hospitality. Your primary goal is to enhance guest satisfaction by providing personalized service and addressing concerns proactively.
Key Responsibilities:
Guest Experience Management:
Team Leadership & Collaboration:
Operational Excellence:
Special Requests & Arrangements:
Reporting & Analysis:
Additional Responsibilities:
Any other duties assigned by management.
Requirements:Qualifications: