- Supervise, train, and manage beverage staff, ensuring top-notch service standards.
- Coordinate staff schedules, manage time-off requests, and handle personnel-related matters.
- Mentor and coach staff, fostering a positive and inclusive work environment.
- Establish training calendar for beverage team which includes restaurant and banquets.
- finalize the SOPs for all the bars and beverage venues.
- Prepare bar opening and closing checklist.
- Implement inventory management software. BEVAGER.
- POS software in coordination with IT team.
- Prepare the final OS&E list for opening
- Source alcohol vendors and finalize the contracts with them.
- Draft the wine list and beverage lists (Including Non package items) for restaurants and banqueting.
- Prepare menu item description for the cocktail list, health bar list
- Collaborate with chefs and suppliers to craft innovative and appealing drink menus, considering seasonal availability and guest preferences.
- Ensure the bar team is well-versed in the current menu, able to make recommendations, and upsell when appropriate.
- Address and resolve guest complaints promptly and professionally, ensuring guest satisfaction.
- Engage with guests, gathering feedback and making necessary adjustments to enhance their experience.
- Promote the resort's overall experience by partnering with other departments to create special events, themed nights, or promotions.
- Establish costing strategies for each item listed in the menu.
- Set budgets and monitor expenses, ensuring profitability while maintaining the highest service standards.
- Analyze sales figures, identify trends, and implement strategies to boost revenue.
- Ensure accurate and timely reporting of all financial figures and operations metrics.
- Continuously assess beverage offerings, promoting best-sellers and phasing out underperformers.
- Ensure timely delivery of supplies, addressing any discrepancies or issues with suppliers directly.
- Stay updated on industry trends, sourcing new products or equipment that may enhance the bar experience.
- Adhere to local, state, and federal regulations concerning alcohol service and health standards.
- Ensure all staff are trained and compliant with responsible alcohol service standards.
- Maintain all necessary licenses and permits, ensuring timely renewals.
- Minimum of 5 years' experience in a management role, preferably in a resort or upscale hotel setting.
- Must be proficient in using computers as well as Microsoft Office Suite.
- Demonstrated leadership abilities with a focus on staff development and team building.
- Proficiency in budgeting, financial reporting, and inventory management.
- Strong interpersonal and communication skills.
- Knowledge of the latest trends in the beverage industry.
- Certification in responsible alcohol service (e.g., TIPS, ServSafe Alcohol) is preferred.
- Flexibility to work varied shifts, including nights, weekends, and holidays.
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Beverage Manager - Port St. Lucie, United States - Sandpiper Bay Resort
Description
Job Type
Full-time
Description
Position Summary:
The Beverage Manager is responsible for overseeing and ensuring the smooth operation of all resort bars, lounges, and related venues. The successful candidate will exhibit proficiency in managing personnel, creating a delightful guest experience, and ensuring that all beverages served are of the highest quality. This role requires an individual who is adept at managing the unique challenges of an all-inclusive environment while maintaining profitability and guest satisfaction.
Key Responsibilities:
1. Leadership and Staff Management
Qualifications:
