Jobs
>
Port Saint Lucie

    Trust and Safety Employee Wellness Lead - Port St. Lucie, United States - Teleperformance

    Teleperformance
    Teleperformance Port St. Lucie, United States

    1 week ago

    Default job background
    Description

    Overview

    About TP

    Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

    With more than 410,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.

    Benefits of working with TP include

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement program

    • Purpose

    Reporting to the Global Client Wellness Lead, the Site Wellness Lead will plan and implement overall wellness strategy for assigned account Trust & Safety, Content Moderation Operation.

    The Site Wellness Lead will need to apply experiential learning, research, and analytic ability to create and develop strategy to reduce risks in managing content. Collaborating with multiple internal and external stakeholders to create effective strategies that raise awareness, educate and drive employee wellness, enhance mental health and keep people engaged.

    Close collaboration will be required with various leaders throughout the organization to identify areas of opportunity in recruitment, staffing, training, and policy, among others, and implement action plans to improve and enhance wellness and reduce any negative impact of the work. They will be subject matter expert in Trust & Safety / Content moderation and will be able to provide thought leadership in the areas of wellness, engagement, and overall health.

    This position is 100% onsite in Port St. Lucie, FL. Work at home is not available for this position.

    Responsibilities

    Your Responsibilities

  • Developing & implementing a program wellness strategy, leading multiple initiatives, and core processes in the site, including mental health awareness, nutrition, physical activity, etc. and maintaining alignment across geographies.
  • Manage team of Wellness coaches to drive wellness and related outcomes in Trust & Safety, focus on increasing resiliency and reducing risks in the Content Moderation space.
  • Build a deep understanding of the nature of content type, specific goals, the nuances, and consistently delivering the best employee experience.
  • Manage site wellness initiatives, ensuring that the client is kept up to date, internal stakeholders are aware of ongoing developments and each team member is using a consistent wellness framework. Focus on driving insights on wellness through strong innovation, analytics, and insights discipline.
  • Leading development related to various benefits and experience on content development as well as employee engagement.
  • Drive the Engagement calendar along with the Wellness Coaches for the assigned client/region to ensure new and innovative activities are enabled for the employees.
  • Work with key cross functional stakeholders (Global Wellness, HR, Legal, Health & Safety) to ensure collaboration and effectiveness, escalations if any on annual strategy on Wellness.
  • Host workshops and conduct Group sessions in conjunction with the Counselors.

    • Qualifications

    Qualifications

  • Bachelor's Degree in Labor Relations, Human Resources Management, Psychology, or other related fields is required
  • Technical knowledge of health and insurance and wellness benefits
  • Strong project management and problem-solving skills is required
  • Team player with the ability to collaborate with multiple internal and external stakeholders at all levels of the organization and build strong relationships
  • Previous experience managing a team
  • Previous experience managing vendor(s)

    • Preferred Qualifications

  • Minimum of 4 years prior Health and Wellness professional experience
  • Minimum 2 years experience in BPO industry
  • Minimum 3 years of Trust and Safety experience
  • Ability to meet multiple demanding deadlines simultaneously
  • Excellent communication and client management skills, presentation abilities and stakeholder management
  • Strong organizational and analytical skills
  • Demonstrated ability to interface with multiple levels of management
  • Proven ability to work independently
  • Ability to be flexible and work creatively and analytically in a problem-solving environment

    • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    Teleperformance is an Equal Opportunity Employer

  • PNC Financial Services Group

    Relationship Banker

    2 days ago

    PNC Financial Services Group Port Saint Lucie, United States

    Job Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where ...

  • Elite Electric Plumbing & Air

    Call Center Manager

    1 day ago

    Elite Electric Plumbing & Air Port Saint Lucie, United States

    **_The Role_** · We re looking for an exceptional call center manager to help us achieve profitable revenue. · As a call center manager, you will work as part of a dynamic and passionate team to ensure desired business growth. You will manage staff that books and schedules servic ...

  • HCA Florida St. Lucie Hospital

    Medical Oncology Rn

    2 days ago

    HCA Florida St. Lucie Hospital Port Saint Lucie, United States

    **Introduction**: · Do you have the career opportunities as a(an) Medical Oncologly RN you want in your current role? We invest in what matters most to nurses like you - at home, at work, and at every stage in your career. We have an exciting opportunity for you to join HCA Flori ...

  • Cascade Enterprises

    Project Assistant Controlling

    2 weeks ago

    Cascade Enterprises Port St. Lucie, FL, United States Freelance

    Are you looking for an employer who will make the most of your expertise? Do you want to continue developing and learning? Do you need support in the application process and career planning? Then we are looking for you Competent, personal, and proactive - that's top itservices AG ...

  • Kyle G's Restaurants

    Chef de Cuisine

    2 days ago

    Kyle G's Restaurants Jensen Beach, United States

    **Chef De Cuisine** · Kyle G's Restaurants is a people first company. When you look at a restaurant, what is it filled with? Of course, there are tables, chairs, plates, stoves, decor and an endless amount of other items and equipment. However, we believe, what defines a restaura ...

  • Orangetheory Fitness

    Lead Membership Consultant

    1 week ago

    Orangetheory Fitness Stuart, United States

    The Lead Membership Consultant role assists in running all "front of house" fitness studio operations, with a · strong focus on premium customer service as well as meeting sales expectations. Ideal · responsible for meeting and exceeding all key performance sales indicators for t ...

  • bealls

    Management Trainee

    2 days ago

    bealls Stuart, United States

    **Position: MANAGEMENT TRAINEE (MT)** · **Non-Exempt: Manager** · Start your career at Bealls Inc. and join a team that brings a people-first approach to everything we do bealls, Home Centric, and Bealls Florida are part of Bealls Inc., a family owned and operated business where ...

  • Titan Ventures

    Senior Expert for Data Protection and Compliance

    5 days ago

    Titan Ventures Jensen Beach, United States

    About us: · Join a leading information service provider and be part of a team of over 6,600 colleagues in more than 85 companies and 40 countries worldwide. Help us optimize our customers' digital customer journey holistically. We offer integrated identity, credit risk, and fraud ...

  • Cleveland Clinic

    Dietary Aide

    5 days ago

    Cleveland Clinic Stuart, United States

    Join Cleveland Clinic's Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin Count ...

  • Nexus Innovations

    Dispatcher (male/female/diverse)

    2 weeks ago

    Nexus Innovations Jensen Beach, FL, United States Freelance

    "Join the Logwin team We are looking for a Dispatcher (m/f/d) at our location in Hamburg / Norderstedt. · Do you want to make a difference? Help shape the future at a leading logistics service provider - while being personally valued and supported? · With 4,100 employees at over ...

  • Coral Shores Behavioral Health

    Mental Health Technician

    1 week ago

    Coral Shores Behavioral Health Stuart, United States

    The **Mental Health Technician** will provide milieu management and continuous patient care supervision, interactions & role modeling to patients; ensure a safe environment, lead therapeutic MHT patient groups; conduct Q15 rounds and one to one patient supervision as well as part ...

  • Cleveland Clinic

    Registered Dietitian

    5 days ago

    Cleveland Clinic Stuart, United States

    Join Cleveland Clinic's Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin Count ...

  • Coral Shores Behavioral Health

    Mental Health Technician

    1 week ago

    Coral Shores Behavioral Health Stuart, United States

    The **Mental Health Technician** will provide milieu management and continuous patient care supervision, interactions & role modeling to patients; ensure a safe environment, lead therapeutic MHT patient groups; conduct Q15 rounds and one to one patient supervision as well as part ...

  • Summit Fire & Security

    Fire Sprinkler Apprentice

    13 hours ago

    Summit Fire & Security Stuart, United States

    Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career o ...

  • Cleveland Clinic

    Patient Service Specialist

    5 days ago

    Cleveland Clinic Stuart, United States

    Join Cleveland Clinic's Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, ...

  • Omega Dynamics

    Internship - HR Training, Recruiting & Personnel Development - REF57355B

    5 days ago

    Omega Dynamics Ocean Breeze, United States InternshipSHIP

    Company Description · Ocean Breeze is a leading technology company that develops innovative solutions for sustainable and connected mobility of people and goods. Founded in 1871, the company offers safe, efficient, intelligent, and affordable solutions for vehicles, machinery, t ...

  • Sapphire Solutions

    Sales Engineer for Measurement Technology

    5 days ago

    Sapphire Solutions Ocean Breeze, United States

    About Ocean Breeze: · Ocean Breeze is one of the top technical distributors in Germany for test and measurement equipment and calibration systems. · As an authorized sales partner for leading manufacturers such as Fluke, Tektronix, and Hioki, we have experienced dynamic growth in ...

  • Cascade Ventures

    Media and Information Services Specialist

    5 days ago

    Cascade Ventures Martin, United States

    Research for a society in transition: That is our driving force at the Jülich Research Center. As a member of the Helmholtz Association, we tackle major societal challenges of our time and explore options for a digitized society, a climate-friendly energy system, and resource-eff ...

  • Atlas Ventures

    Part Chef" or "Section Chef"

    6 days ago

    Atlas Ventures Stuart, United States

    Gate Gourmet Germany is part of gategroup, the world's leading provider of airline catering solutions and in-flight services for airlines, both during flights at over 200 airports and in airport lounges. Our company serves more than 700 million passengers annually in over 60 coun ...

  • SilverTech

    Specialist (m/f/d) Group Accounting / Specialist (m/w/d) Group Consolidation

    6 days ago

    SilverTech Martin, United States

    Specialist (m/f/d) Group Accounting / Specialist (m/w/d) Group Consolidation · PTV Logistics GmbH · PTV Logistics is a globally leading software company for time and cost-saving planning, calculation, and optimization of transport logistics. With over 40 years of experience and r ...