Lead Membership Consultant - Stuart, United States - Orangetheory Fitness

Orangetheory Fitness

Verified Company

Stuart, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

The Lead Membership Consultant role assists in running all "front of house" fitness studio operations, with a

strong focus on premium customer service as well as meeting sales expectations. Ideal

responsible for meeting and exceeding all key performance sales indicators for the fitness

studio, including membership sales and renewals, retail and concession sales, maximizing

workout traffic, and maintaining premium customer service levels.

JOB DUTIES INCLUDE:

Establishes and maintains an effective referral program
Maintains accurate records using established OTF sales systems.
Conducts telephone inquiries/follow up calls/customer care calls
Leads OTF studio previews with prospects and/or fitness program holders
Greets members and guests promptly, enthusiastically and with a smile to create a friendly

positive entrance into the OTF studio

Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
Must be able to participate in 12 OTF scheduled workouts per week
Maintains an organized and clean lobby/front desk area
Responsible for processing accurate cash and credit card transactions
Follow up and follow through activities with all prospective clients
Responds immediately to member requests, inquiries and concerns.
Proper onboarding all OTF clients through the use of Client Intake Forms and FP Agreements
Works closely with Fitness Team to ensure that processes are fulfilled
Responsible for attending and participating in all relative OTF training programs

JOB QUALIFICATIONS:

Excellent customer service skills
Previous sales experience, with strong sales skills (experience working in a sales quota bearing

structure highly preferred)

Solid verbal and written communication skills required
Able to multitask and excel in a busy environment.
Functional computer skills required
MS Office basic programs (word, excel), Internet, Basic

computer program software use

Health & Fitness minded people strongly preferred
High school diploma required.
Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a

color, it's an attitude)