Supplier Support Engagement Specialist - Texas, United States - Greystar

Greystar Texas, United States

3 weeks ago

Full time

Description

This position supports the design, programming, configuration and implementation to systems and business processes that meet the Company's internal and external client needs within the Supplier Support team. Main focus will be on the vendor credentialing and the e-spend and e-procurement platforms. The Supplier Support Engagement Specialist will assist the Supplier Support Software Managers in troubleshooting daily issues and overall support of all related systems.

JOB DESCRIPTION

1. Provides support by maintaining the Service Desk queue and ensuring all standard tickets are resolved within timeframes/goals established by department

2. Maintains knowledge on expense management system processes,ensures all processes and procedures are followed

3. Creates/updates/deactivates user credentials in systems, as necessary

4. Troubleshoots invoices integration errors, communicates with additional teams as needed for resolution

5. Performs various audits in each system as scheduled or necessary

6. Level I Issue Troubleshooting (collecting basic information, using standard responses)

Knowledge, Skills, Abilities:

·College degree in Information Systems or related field, and/or equivalent experience preferred.

·Two or more years of demonstrated ability working on software support/implementation projects, development activities, and overall database administration.

·Must have knowledge of standard business analysis, business process definition and project management concepts and tools.

·Demonstrated ability to read, write, and communicate effectively to prepare and explain financial data to executive and senior managers, team members, and internal and external clients, business contacts, and customers.

·Employment history that demonstrates the application and usage of an accounting and financial background sufficient to comprehend basic accounting principles.

#LI-RS1

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar's compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members:

Medical, Dental, Vision, Life

401(k) with Company Match (eligibility required)

Short-term & Long-term Disability

Critical Illness/Accident/Hospital Indemnity Plans

Employee Assistance Program

Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.

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