Customer Service Representative - Davenport, United States - Ritchie Bros.

Ritchie Bros. Davenport, United States

Found in: Lensa US 4 C2 - 5 days ago

Part time

Description

Job Description

This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings. This position will also be a relief for the reception during sales and backup when needed in between sales.

The Opportunity:

The Customer Service Representative will register bidders, answer inquiries, process payments and other sale related activities.

Responsibilities

Process Bidder Payments
Provide Customers with Information regarding fee structures and methods of payment
Provide step by step information on how to register On- Line as well as how to direct customers to our axillary platforms and services.
Provide Additional Support for our Key Room
Maintain Confidentiality of all Information
Ensure that Superior Customer Service is delivered always to all customers
File, Photocopy as required
Comfortable with Word/Excel
Provide Additional Administrative support as needed by different departments
Answer the Phones / Customer Courtesy calls post sale
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Qualifications

Previous work experience where you worked in-person with customers
Experience using Computers, and able to learn to use New Technology and Software
Excellent keyboarding skills for Data Entry
A Commitment to providing Outstanding Customer Service
Able to Work Well and Maintain a Positive Attitude in High-Pressure Situations
Organized, Detail Oriented and able to Multi-task in a Fast-paced Environment
A Friendly, Outgoing, Patient Personality
You Thrive working as Part of a Team, Pitching in Wherever you're Needed most
•A High Degree of Personal Integrity
A High Degree of Personal Integrity

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