Beatriz Tamayo

I have have customer service experience for years

I have a lot experience years working with customers and patients for years. 
PROFESSIONAL EXPERIENCE
Polk County Tax Collector Office
Customer Service Specialist II Road Test Evaluator 2018-2023
Duties Included:
As a Customer Service Specialist two, it was my responsibility to spend a minimum of 30 minutes with each customer, to verify cur- rent and valid, local, state and federal documentation, greet the public in a friendly manner, via in person, e-mail and telephone, explaining the process of our extended time together and upon inspection and verification, inform customers continuing throughout the process on each step in the progression.
When not road-testing customers, in cooperation with my team members, my duties also included serving the public independently in a cooperative manner, with timely service and under stressful situations for customers.
Conducting road tests to observe a customer's driving ability and in compliance with traffic safety rules, provide clear and concise directions and ensures customer's full understanding of the required safety rules, document road test exam on examination form, advise customer of pass, fail, or disqualification.
My extended duties also included the many aspects of tax by collection of current and delinquent real estate and tangible tax pay- ments, renewing driver’s license, and state identification cards, using numerus software systems, while following state and federal laws.
Issuing and/or renewing business tax receipts. Issue and/or renew hunting/fishing license.
The collection of sales taxes on casual vehicles and vessels with individuals, dealers, and other professional businesses. Balance the cash/check/credit cards amounts daily.
As directed to stay current on regulatory changes and updates from DHSMV, DOR, FWC, and Florida Statutes.
As expected, to work independently to research State Statutes and DHSMV policies and to problem solve complete and complex DHSMV customers.

Esperanza Behavioral Services
Patient Care Coordinator 2015-2018
• Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
• Answer incoming phone calls and triage walk in patients with courtesy and provide good communication skills and
customer service.
• Work with the treatment team by relaying all calls and messages to the corresponding personnel.
• Document all communications with patients in the IMS (Intelligent Medical System).
• Schedule, manage and organize all schedule appointments for each provider.
• Call all patients for next office day appointments, pull charts and sort all charts for providers.
• Ask Patient if there is any change in the address, telephone or insurance on every visit.
• Collect payment, document fees and fee for the visit. Balance daily monies collected, prepare and submit to Accounting
Dept.
• Check registration papers for completion, including insurance card and photo ID and request Medical records from PCP or
another previous physician.
• Organize and file all medical records papers neatly, promptly and precisely in order in Patients charts.

Citrus Health Network
Client Registration Clerk 2011-2015
• Responsible for screening clients presented in the reception area and assisting them with their appointments and facilitating access to Obstetrics, Gynecology, Pediatrics and Behavioral Health Services.
• Schedule appointments. Verify appointments and ensure client’s information is current, such addresses and funding sources when presented.
• Collect client’s payments for office visits, balance daily monies collected, prepare and submit to Accounting Dept.
• Perform data entry or type documents as assigned.
• Answer phones, take messages and perform clerical duties as needed.

Citrus Health Network

Accounting Clerk 2009-2011
• Accounts Payable Managementv.
• Responsible for reviewing new cases documentation and re-assessments of clients who request assistance. Contact Case Managers to solve problems and process payments.
• Match supporting invoices to other documents; verify invoices for payment; code, log, review for accuracy.
• Key in data from batches and journal entries for processing which involve sorting and running tapes to verify totals.
• Other clerical duties such as filing, making copies, scanning.

Citrus Health Network
Operator 2008- 2009
• Manage all calls for Citrus Primary Health and Psychiatry.
• Verify clients in system for Medical Records’ requests.
• Prepare and organize doctor’s daily appointment slips.
• Provide direction and assistance to staff and clients.

I have a High School Diploma from Caracas, Venezuela