Jobs
>
San Francisco

    Passport Support Manager - San Francisco, United States - Amentum

    Amentum
    Amentum San Francisco, United States

    2 weeks ago

    Amentum background
    Full time
    Description

    This position is contingent upon contract award

    Amentum is seeking a Passport Support Manager for an upcoming opportunity supporting a Department of State contract. This contract provides onsite management, administration, and passport book/card application processing support at Passport Centers and Passport Agencies nationwide. The Passport Support Manager is responsible for excellent and compliant contract performance at the location assigned. Locations include: Aurora, CO, Honolulu, HI, Los Angeles, CA, San Diego, CA, San Francisco, CA and Seattle, WA.

    This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The Passport Support Manager shall liaise with Department of State staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority. Anticipated tasks include, but are not limited to, the following:

  • Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards
  • Responsible for Daily Reporting and with input from the Government Management staff, the Passport Support Manager assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads
  • Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards
  • Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
  • Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services
  • Conduct continuous improvement activities to realize improved service delivery capabilities and performance
  • Promote innovation, efficiency, and effectiveness
  • Resolve problems with minimal disruption to the activities being performed under the contract.
  • Respond rapidly to additional operational requirements requests and provide the appropriate levels of qualified staff
  • Participate in conference calls and digital video conferences with DOS and other Government agencies
  • May be requested to provide formal and informal briefings to visitors or at off-site conferences
  • Support USG in ongoing studies and evaluations
  • Ensure satisfactory conformance with contract provisions and performance metrics
  • When assigned to a smaller Agency, the Passport Support Manager will be required to perform cashier closeout duties. Closeout duties such as: verify that the fee matches the type of application submitted, deposit the moneys into a bank designated by DOS, enter deposits into banking system ( OTCNet), perform counter balance verifications with the counter management, close-out and reset cash registers daily

    • Minimum Requirements:

  • Must be able to obtain and maintain a government Secret security clearance. Note: US Citizenship is required to obtain a Secret Clearance.
  • Bachelor's Degree
  • PMP certification (preferred)
  • Minimum Eight (8) years of progressive management experience in a production or office environment
  • Four (4) years managing a team the size and scope of the Passport Center or Agency assigned
  • Four (4) years managing seasonal/temporary work force
  • Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.
  • Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use
  • Knowledge and expertise in personnel management
  • Excellent oral and written communication skills
  • Advanced understanding of MS office applications (Excel, Word, Outlook, and PowerPoint)
  • Ability to prioritize workload for large teams and possess excellent organizational skills
  • Ability to interpret and apply regulatory material
  • Capable of performing duties of any Section Leader
  • Must be bonded if performing cashier closeout functions

    • #passport

    Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

  • Fastly

    Manager, Customer Support Engineering

    1 week ago

    Fastly San Francisco, United States

    We're building a more trustworthy Internet. Come join us. · **Manager, Customer Support Engineering** · As a Customer Support Engineering Manager, your job will be to manage, inspire and develop a team of Customer Support Engineers. You will provide regular feedback to help devel ...

  • WM

    Eh&s Operations Support Manager

    3 weeks ago

    WM San Francisco, United States

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. · WM, a Fortune 250 company, is the le ...

  • Episcopal Community Services

    Ma2 - Assistant Support Services Manager - Full

    2 weeks ago

    Episcopal Community Services San Francisco, United States

    **PRIMARY DUTIES AND RESPONSIBILITIES**: The Assistant Support Services Manager (ASSM) supports the Support Services Manager (SSM) in the oversight and development the Support Services program at a designated housing site(s) to provide intensive social work and support services t ...

  • Episcopal Community Services

    H109/h102 - Support Services Manager - Full Time

    2 weeks ago

    Episcopal Community Services San Francisco, United States Full time

    **PRIMARY DUTIES AND RESPONSIBILITIES**: The Support Services Manager (SSM) is responsible for developing and overseeing the Support Services program. This includes collaborating with partnering agencies, building an effective team, creating program structure, and completing the ...

  • PlayStation Global

    Manager, IT Support

    1 week ago

    PlayStation Global San Francisco, United States

    PlayStation isn't just the Best Place to Play — it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed ...

  • Addepar

    IT Support Manager

    4 weeks ago

    Addepar West Valley City, United States

    Who We Are · Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the ...

  • Addepar

    IT Support Manager

    4 weeks ago

    Addepar West Valley City, United States

    Who We AreAddepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the last ...

  • Beneficial State Bank

    Treasury Management Support Associate

    1 week ago

    Beneficial State Bank Oakland, United States

    **Who we are**: Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate ...

  • Retool

    Support Engineering Manager

    2 days ago

    Retool San Francisco, United States

    We're growing our Support Engineering team quickly to keep up with the fast growth of our business. As we scale our team, we're looking to bring on technical managers to build and lead groups of Support Engineers in solving our customers' hardest problems and helping them succeed ...

  • Amentum

    Passport Support Manager

    3 weeks ago

    Amentum San Francisco, United States

    This position is contingent upon contract awardAmentum is seeking a **Passport Support Manager** for an upcoming opportunity supporting a U.S Department of State contract. This contract provides onsite management, administration, and passport book/card application processing supp ...

  • Morgan Lewis

    Administrative Support Manager

    3 weeks ago

    Morgan Lewis San Francisco, United States

    Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, has an opening for an Administrative Support Manager, reporting to the Regional Direct ...

  • Morgan Lewis

    Administrative Support Manager

    4 days ago

    Morgan Lewis San Francisco, United States

    Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, has an opening for an Administrative Support Manager, reporting to the Regional Direct ...

  • JPMorgan Chase Bank, N.A.

    Business Support Management

    1 day ago

    JPMorgan Chase Bank, N.A. San Francisco, United States

    Business Support Management (BSM) is a function within Corporate & Investment Bank (CIB) Finance & Business Management. The group is responsible for many levels of administrative and control-focused support to our CIB businesses. This includes, but is not limited to, oversight an ...

  • Retool

    Support Engineering Manager

    1 week ago

    Retool San Francisco, United States

    ABOUT RETOOL: · Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and prov ...

  • JPMorgan Chase Bank, N.A.

    Business Support Management

    3 weeks ago

    JPMorgan Chase Bank, N.A. San Francisco, United States

    Business Support Management (BSM) is a function within Corporate & Investment Bank (CIB) Finance & Business Management. The group is responsible for many levels of administrative and control-focused support to our CIB businesses. This includes, but is not limited to, oversight an ...

  • Degreed

    Manager, Technical Support

    4 weeks ago

    Degreed West Valley City, United States

    Beware of fraudulent recruitment activities impersonating Degreed. Scammers are using our name, "Degreed", impersonating our website, and claiming to be affiliated with Degreed as part of a recruitment scam. Please note that Degreed does not recruit talent through WhatsApp, Teleg ...

  • Sanity

    Manager, Support Engineering

    1 week ago

    Sanity San Francisco, United States

    Who are we? · is a modern, flexible content platform that replaces rigid legacy content management systems so companies like PUMA, Spotify, Figma, Riot Games , and Skims can create amazing digital experiences for their customers. · One of our big differentiators is treating cont ...

  • Tenderloin Housing Clinic

    Support Services Manager

    1 week ago

    Tenderloin Housing Clinic San Francisco, United States

    We're looking for compassionate Support Service Managers with Leadership experience who are ready to make a difference in the lives of formerly homeless adults in downtown San Francisco Tenderloin Housing Clinic manages 23 Single Room Occupancy residential hotels in the Tenderloi ...

  • First Place for Youth

    Manager, Field Support

    3 weeks ago

    First Place for Youth San Francisco, CA, United States Full time

    First Place For Youth-Join Our Team Video Are you dedicated to empowering and supporting youth, regardless of their background? We're searching for passionate individuals to make a positive impact on the lives of foster youth. Become an integral part of their transformative journ ...

  • Amazon Development Center U.S., Inc.

    IT Support Manager, IT Services

    1 week ago

    Amazon Development Center U.S., Inc. San Francisco, United States Full time

    At Amazon, we strive to be Earth's most customer-centric company where we can find and discover anything we want to buy online. We hire the world's brightest minds, offering them an environment in which one can relentlessly improve the customer experience. Innovation and creativi ...