- Oversees the hiring process of new Team Members and Leaders
- Set team goals, share the score visually, and celebrate the wins
- Identify potential leaders and help them grow both operationally and relationally
- Communicate effectively, share ideas, and take a positive approach to all situations
- Create a positive culture that aligns with the Tamarac Square culture commitment
- Hold managers accountable to holding team members accountable to all policy
- Collaborate with the Director team to ensure all team members are trained and
- Provide both formal and informal feedback to team members and leaders on an ongoing
- Ensure disciplinary action is given fairly and consistently
- Ensure we are executing proper procedures in order taking, hospitality behaviors, speed
- Protect the customer experience by ensuring packaging, food presentation and quality
- Ensure the team consistently and systematically meets cleanliness standards
- Use Chick-fil-A reports and metrics to ensure consistency, quality of products, behaviors
- Maintain a culture of Food Safety
- Maintain a clean and organized environment
- Collaborate with Kitchen Director to ensure restaurant inventory is organized properly
- Partner with Training Director to execute training for roll-out of new products
- Assess current systems and implement ideas for improvement
- Ensure speed of service and quality of food to retain customers
- Work with the catering and marketing team on execution of catering orders
- Collaborate with leadership on suggestive selling behaviors with FOH team members,
- Labor Scheduling - own labor percentage and productivity
- Food cost - own food cost percentage and waste management
- Ensure FOH equipment maintenance is completed, become familiar with process for
- Execute Chick-fil-A LEAN practices in all areas, encouraging continuous improvement
- Engage with everyone at every level
- Approximately 20 hours on the floor supporting the shift leader and developing
- Approximately 15-20 hours of office time as needed
- Availability to assist with emergencies when necessary
- Developing deep relationships with the team and leaders to allow for development
- Overall understanding of business operations
- Demonstrates business acumen to make appropriate decisions quickly
- Ability to work with a team to accomplish goals
- Deep understanding of the Front of House operations, systems and processes that
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Executive Director - Denver, United States - Workstream
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Description
Executive Director Job DescriptionChick-fil-A Tamarac Square
2024
Description:
The Executive Director supports the business by owning every aspect of the organization. The
purpose of this role is to build a thriving business that performs at a high level and impacts the
community in a positive way. This individual will be responsible for creating and implementing
the yearly strategy, effectively leading the Director Team to achieve results, and partnering with
the Owner/Operator to build a culture that aligns with Chick-fil-A standards. We are looking for
an individual who has business and leadership experience, is strategic, able to manage conflict,
and has a passion for caring for their team, customers, and community.
People Development Responsibilities:
Quality & Customer Experience Responsibilities:
Sales & Brand Growth Responsibilities:
Financial Stewardship Responsibilities:
Operational Expectations:
Working at a Chick-fil-A restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment.
Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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