Jobs
>
Boston

    Service Delivery Manager - Boston, United States - Nexthink

    Nexthink
    Nexthink Boston, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Company Description

    Hi, we're Nexthink. We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees' experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we've surpassed $100M in ARR, and we've recently secured $180M in Series D financing for a company valuation of $1.1B, but we're just getting started.

    Job Description

    You will be a key contributor to realizing our mission: to provide the most efficient, appreciated, and trusted digital workplace monitoring solutions to millions of corporate workers. Your job will cover the following main aspects:

    • Based on your personal experience and customer feedback you elaborate user stories, assess value, develop business cases and prioritize them to ensure the Product is creating maximum value in alignment with our product strategy.
    • Using your technical expertise and experience in IT Operations and Business IT to design and author Nexthink content packs, which provide Digital Experience Monitoring in any given area of technology, such as those found on
    • Investigate and research how new areas and existing areas of IT, such as cloud services, endpoint management, or thin client technologies can be described and monitored from an employee-centric Digital Experience perspective.
    • Advise the R&D teams with your workplace-specific knowledge during the development of our self-help and self-healing workplace solutions.
    • Participate in our Agile way of working, including the scrum meetings, grooming, sprint planning, stand-ups, retrospectives, and demos.
    • Collaborate with and advise our Solutions Consulting and Customer Success teams during customer engagements.
    • Help us define and implement proactive remediations that teams can take to resolve common problems across their IT landscape so empowering the service desk to be proactive and not reactive in their approach.

    Qualifications

    You are extremely passionate about solving challenging, real-life problems. You are a Digital Workplace / End User Computing expert with a strong commitment to delivering the best digital experience to end-users.

    • 5+ years as IT Service Delivery Manager or other IT senior Operations based role, preferably in L1, L2 or workstation IT Service Delivery manager.
    • Led many service improvements projects to increase employee quality of service and reduce IT costs.
    • Understanding of the Windows and Mac operating system and related technology stack.
    • Appreciation of Cloud computing and the most popular application sets upon it such as Azure, Office 365, AWS, GSuite etc.
    • Full technical understanding of Networking and related principles and standards such as IP networking, Wireless Protocols, Proxy Server concepts and both Local and Wide Area Networking systems.
    • Outstanding communication and teamwork skills, and social awareness.
    • Ability to drive complex projects with minimal oversight, delivering results incrementally and pragmatically.
    • Demonstrated ability to collect user feedback and understand customer pain points.
    • Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
    • Professional-level English, spoken and written and direct experience designing, creating and reviewing technical documentation both architecture, operational and self help guides for IT Departments and end users.

    Additional Information

    We are 800+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

    Total Rewards @ Nexthink
    At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision, life insurance, long-term disability, and accidental death/personal loss coverage.

    Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

  • Voya Financial

    IT Delivery Manager

    2 weeks ago

    Voya Financial Boston, United States

    Together we fight for everyone's opportunity for a better financial future._ · We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not go ...

  • DraftKings

    Manager, Delivery Management

    1 week ago

    DraftKings Boston, United States

    We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. · Here, "impossible" isn't part of our vocab ...

  • Braintree Technology Solutions Inc.

    Service Delivery Manager

    1 week ago

    Braintree Technology Solutions Inc. Boston, United States

    Participate in the Program roadmap, rollouts, and strategic discussions with internal and customer stakeholders. · - Maintain alignment with Program Director/Business Relationship Managers. · - Maintain an overall Program-level view with the current state/progress and achievement ...

  • Jacobs Engineering Group Inc.

    Electrical Technical Delivery Manager

    1 week ago

    Jacobs Engineering Group Inc. Boston, United States

    Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life ...

  • DraftKings

    Associate Delivery Manager, Native

    1 week ago

    DraftKings Boston, United States

    We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. · Here, "impossible" isn't part of our vocab ...

  • Dutech

    Delivery System Investment: Program Manager

    1 day ago

    Dutech Boston, United States

    **JOB DISCRIPTION**: · Overview: Under the direction of the MassHealth Senior Manager of Delivery System Investment, Policy and Workforce, the Program Manager will work with the MassHealth Accountable Care and Behavioral Health (ACBH) team to implement Workforce Initiative progra ...

  • National Grid

    Technical Delivery Manager

    1 week ago

    National Grid Waltham, United States

    **About us**: · Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our ...

  • Quantexa

    Project Delivery Manage

    3 weeks ago

    Quantexa Boston, MA, United States

    It isn't often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Collaborating and constantly engineering better and better ...

  • Publicis Groupe

    Technical Delivery Manager

    2 weeks ago

    Publicis Groupe Boston, MA, United States

    In this role you will represent the central intake team that manages onboarding projects. This includes the project and process management for onboarding functions along with management of the platform delivering the project tracking. This role includes the creation of scripts to ...

  • Fooda

    Delivery Logistics Manager

    2 weeks ago

    Fooda Boston, United States

    Job Description · Job DescriptionPosition Overview: · The Delivery Logistics Manager performs a critical oversight function for all Fooda delivery operations in the northeast region. In addition to managing the day-to-day operations of the delivery product in their respective mar ...

  • GOODWIN

    Manager, Service Delivery

    2 weeks ago

    GOODWIN Boston, United States Full time

    Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world's most successful and innovative investo ...

  • Epsilon

    Technical Delivery Manager

    5 days ago

    Epsilon Boston, United States

    Job Description · Job DescriptionJob Description · In this role you will represent the central intake team that manages onboarding projects. This includes the project and process management for onboarding functions along with management of the platform delivering the project trac ...

  • ezCater

    Manager, Delivery Platforms

    3 weeks ago

    ezCater Boston, United States Full time

    ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee mea ...

  • Epsilon

    Technical Delivery Manager

    2 weeks ago

    Epsilon Boston, United States

    Job Description · In this role you will represent the central intake team that manages onboarding projects. This includes the project and process management for onboarding functions along with management of the platform delivering the project tracking. This role includes the crea ...

  • National Grid

    Project Manager, Gas Capital Project Delivery

    1 week ago

    National Grid Waltham, United States

    **About us**: · **National Grid is hiring a Project Manager for our Gas Complex Project Management department in Waltham, MA. This is a hybrid role, with approximately 1-2 days in the office or at the job site weekly.** · Every day we deliver safe and secure energy to homes, comm ...

  • HCLTech

    Cybersecurity Service Delivery Manager

    3 weeks ago

    HCLTech Boston, United States

    Role: Cybersecurity Service Delivery Manager (SDM) · Location: - Boston, MA (Day1 Onsite) · Work Experience :10-12 years · Project Role Description: Leads the delivery of Cybersecurity and GRC Service projects, leveraging our global delivery capability with client facing Skills ...

  • ezCater, Inc

    Sr. Product Manager, Delivery

    2 weeks ago

    ezCater, Inc Boston, MA, United States

    **Sr. Product Manager, Delivery (Remote)** · Boston, MA / Product Product Management / Full-time is the most trusted provider of corporate food solutions a $300+ billion market in the US alone. ezCater is purpose-built for business. ezCater's corporate food platform and flexible, ...

  • DraftKings

    Associate Delivery Manager, Native

    1 week ago

    DraftKings Boston, United States Full time

    We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. · Here, "impossible" isn't part of our voca ...

  • MultiPlan Company

    Technical Product Delivery Manager

    3 weeks ago

    MultiPlan Company Boston, MA, United States

    Software Development Manager (Java, Spring, React) #10731 · {{Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our cust ...

  • National Grid

    Lead Project Manager, Capital Project Delivery

    1 week ago

    National Grid Waltham, United States

    **About us**: · **National Grid is adding to our team of Major Permit Specialists in Waltham, MA. Check out how you could help us to "Bring Energy to Life"** · Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the ...