Technical Delivery Manager - Waltham, United States - National Grid

National Grid

Verified Company

Waltham, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About us:

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.

This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Come be a part of driving National Grid's digital transformation
We are digital creators, continuous learners and daring innovators.

We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life.

Come and join us in this incredible journey, we need you

Job Purpose:

Key responsibilities:

Direct the overall deployment and activities of their staff and facilitate the resolution of situations brought to their attention. Ensuring coordination and alignment with support teams from other areas and dependent business units and functions.
Help to ensure successful delivery of key capital project implementations including seamless transition to steady state support.
Evaluate root cause technical solutions, striving for elimination of technical debt.
Establish and maintain effective working relationships with key clients and business partners.
Develop and utilize performance metrics to show improvement for service delivery and SLA adherence.
Guide business stakeholders to solutions that maximize National Grid investment in technology.
Define and build a high performing support team and effective support model.
Ensure adherence to SOX mandated controls.
Understand supported business processes, goals, and objectives to support decision making.
Lead and influence architectural decisions.
Effectively manage and control maintenance, outside service, and project costs.

Qualifications:

A minimum of (5) five years related experience managing outsourced IT managed services providers.
Knowledge and experience with Agile, SAFe, and Waterfall software development methodologies.
Bachelor's degree in computer science or related discipline or an equivalent combination of education, training, and experience.
Gas and Electric Utility experience a plus.

Salary

Waltham, MA $132,000 - $186,000 a year

Brooklyn, NY $141,000 - $199,000 a year

Syracuse, NY $117,000 - $166,000 a year

**National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.