Jobs
>
Philadelphia

    Experience and Events Manager - Philadelphia, United States - Sentral Services

    Sentral Services
    Sentral Services Philadelphia, United States

    5 days ago

    Default job background
    Description
    About Sentral

    Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.

    Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

    Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.

    Learn more about us at

    Position Overview and Responsibilities

    At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Manager is essential to supporting our hospitality products at the property level. This role provides five-star guest service by communicating with guests prior to arrival, greeting them upon arrival and assisting them throughout their stay.

    This is an in-person position located on-site in Philadelphia, PA.

    What You'll Do:
    • Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
    • Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
    • Work to organize guest stays to ensure thorough service throughout the guest experience
    • Ensure every guest experiences five-star service in a hospitality environment and actively seek five star/positive reviews from guests; coach Experience Team to do the same
    • Set the example for the Experience Associates by projecting an upbeat and positive attitude, warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude
    • Assist in development, creation and ongoing improvement of guest communications, Guest Book, Guidebook, and other items to promote guest experience as deemed necessary by Sentral and the General Manager.
    • Work closely with property team members to ensure that they are updated, trained, and ready when residents or guests have questions
    • Lead the Experience Team
    • Plan, coordinate and oversee resident and guest events with assistance of Sentral Marketing and Explorer teams
    • Oversee each guest experience through tasks including but not limited to ensuring room is inspected and amenity is placed, ensuring Experience Team knows when to expect guest, ensuring guest is having a great stay, ensuring guest departs and housekeeping is aware then re-inspecting the room for either another guest arrival or resident return
    • Prior to Head of Housekeeper position starting, manage the relationship with 3rd party housekeeping vendor
    • Lead Experience Team on implementing guest experience/events and communications
    • Learn and train others on community systems such as Remote Lock, Guesty, Entrata, Slack and Breezeway
    • Work closely with the Technology team to oversee hospitality technology implementations onsite
    • Assist in developing processes and SOPs for experience and reservations team as appropriate
    • Respond to booking inquiries, guest questions, onsite issue resolution and billing questions, and follow up with the guest to ensure satisfaction
    • Collaborate with Revenue Management team to ensure rate adjustments will help maximize booking revenue
    • Perform other related duties and assignments as needed and assigned
    Skills and Experience
    • Bachelor's degree in hospitality management preferred
    • Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.)
    • Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances
    • Exceptional interpersonal and self-awareness skills, including active listening skills
    • Proficient with communication technology and quick learner of new software
    • Excellent written and verbal communication skills
    • Demonstrated enthusiasm for creating inclusive and respectful workplaces
    • Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment
    • Ability to work a flexible schedule, including evenings and weekends
    Sentral Benefits
    • Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
    • Career Development: We offer extensive learning and development opportunities to support growth.
    • Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members.
    • Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
  • Duane Morris

    Events Manager

    6 days ago

    Duane Morris Philadelphia, United States

    **OVERVIEW**: Duane Morris LLP, a global law firm with 900+ attorneys in offices across the U.S. and around the world, offers innovative solutions to the legal and business challenges presented by today's evolving global markets. · *** · **SUMMARY**: The Events Manager will devel ...

  • Marriott International, Inc

    Event Operations Manager

    3 days ago

    Marriott International, Inc Philadelphia, United States

    **Additional Information** Overnight Shift - Bonus Eligible · **Job Number** · **Job Category** Event Management · **Location** Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely ...

  • Covenant House Pennsylvania

    Events and Corporate Partnerships Manager

    14 hours ago

    Covenant House Pennsylvania Philadelphia, United States

    **Who We Are** · Covenant House PA is a force united by a promise to end youth homelessness as we know it in Pennsylvania. For over 24 years, we've led the way with community health initiatives and advocacy in local communities in Philadelphia and York. Covenant House PA provides ...

  • Terra Nova Group

    Project Manager Event

    2 weeks ago

    Terra Nova Group Stockton, NJ, United States Freelance

    **FROM HERE TO YOU** · We are looking for a · **Project Manager Event / Incentive (m/f/d)** · 40 hours per week (starting immediately, location Berlin) · Moving communication - that's what we're all about. As an agency network, we work together with BESL Event Agency. This allows ...

  • Oak View Group

    Events Ops Manager Ensemble Arts

    6 days ago

    Oak View Group Philadelphia, United States

    Oak View Group: · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the ...

  • Glenmere Mansion

    Events Manager

    3 days ago

    Glenmere Mansion Chester, United States

    Job opening criteria · The company · Reflecting the luxury of the Gilded Age, this magnificent 150-acre estate sits in rolling farmlands overlooking the Catskill Mountains and Glenmere Lake. One hour from New York City, the sumptuous hotel and glamorous spa boast a central open c ...

  • Glenmere Mansion

    Events Manager

    4 days ago

    Glenmere Mansion Chester, United States

    **Company Description** · Reflecting the luxury of the Gilded Age, this magnificent 150-acre estate sits in rolling farmlands overlooking the Catskill Mountains and Glenmere Lake. One hour from New York City, the sumptuous hotel and glamorous spa boast a central open cortile, maj ...

  • Cescaphe Event Group

    Event Manager

    5 days ago

    Cescaphe Event Group Philadelphia, United States

    Job Details · Level · Management · Job Location · Cescaphe Limited - Philadelphia, PA · Position Type · Exempt · Education Level · 4 Year Degree · Salary Range · $45, $60,000.00 Salary/year · Travel Percentage · None · Job Shift · Any · Job Category · Hospitality - ...

  • Established Hospitality Event Management Group

    Event Ops Manager

    1 week ago

    Established Hospitality Event Management Group Philadelphia, United States Full time

    · Job Summary: The Events Ops Manager works with the sales team and is responsible for the planning and execution of high-profile large-scale events. · Key Responsibilities and Accountabilities: · Planning, organizing, and executing high profile large-scale events. · Creating fl ...

  • Goodwin Recruiting

    Catering Event Manager

    4 days ago

    Goodwin Recruiting Philadelphia, United States

    Seeking an entry-level Event Manager for a boutique, upscale catering company to aid in the day-to-day coordination and oversight of off-site events. Apply today · Event Manager Requirements and Responsibilities · Collaborate with our sales team to streamline processes · Support ...

  • Goodwin Recruiting

    Catering Event Manager

    1 hour ago

    Goodwin Recruiting Philadelphia, United States

    An upscale, award-winning Catering Company is seeking a hospitality focused Event Manager to assist, organize and execute events. · Catering Event Manager Benefits · 2 weeks PTO · 401k with match · 75% employer-sponsored health insurance · Monday through Friday schedule in the of ...

  • Spectra Experiences

    Events Ops Manager

    4 days ago

    Spectra Experiences Philadelphia, United States

    The Events Ops Manager works with the sales team and is responsible for the planning and execution of high-profile large-scale events. This role will pay a salary of $70,000 to $75,000. For FT roles: Benefits: Health, Dental and Vision insurance, 401 Manager, Art, Education, Sale ...

  • The Cordish Companies

    Event Sales Manager

    5 days ago

    The Cordish Companies Philadelphia, United States

    Welcome to Xfinity Live Philly's premier sports and entertainment destination located in the Philadelphia Sports Complex. With multiple dining and entertainment venues it's the perfect spot for gameday or any dayEvent Sales Manager Responsibilities include, but are not limited to ...

  • Oak View Group

    Events Ops Manager

    1 day ago

    Oak View Group Philadelphia, United States

    Overview: · The Events Ops Manager works with the sales team and is responsible for the planning and execution of high-profile large-scale events. · This role will pay a salary of $70,000 to $75,000. · For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings ...

  • Goodwin Recruiting

    Catering Event Manager

    3 days ago

    Goodwin Recruiting Philadelphia, PA, United States

    Seeking an entry-level Event Manager for a boutique, upscale catering company to aid in the day-to-day coordination and oversight of off-site events. Event Manager Requirements and Responsibilities · Support the supervision of off-site events during evenings and weekends · Deve ...

  • National Guard Employment Network

    Experience and Events Manager

    5 days ago

    National Guard Employment Network Philadelphia, United States

    Job Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...

  • Oak View Group

    Events Ops Manager

    6 days ago

    Oak View Group Philadelphia, United States Regular Full time

    Overview · The Events Ops Manager works with the sales team and is responsible for the planning and execution of high-profile large-scale events. · This role will pay a salary of $70,000 to $75,000. · For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings pla ...

  • Marriott

    Event Experience Manager

    5 days ago

    Marriott Philadelphia, United States

    Marriott Hotels Market Street [Event Planning] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportuni ...

  • Aramark

    Growth Marketing Manager, Partnerships and Events

    3 days ago

    Aramark Philadelphia, United States

    **Job Description** · **This position can be based out of either Rockville, MD at Avendra HQ or Philadelphia, PA at Aramark HQ.** · The Growth Marketing Manager, Partnerships and Events is responsible for overseeing and managing all aspects of growth marketing powered through o ...

  • Rise Against Hunger

    Events Manager

    5 days ago

    Rise Against Hunger Folcroft, United States

    Starting Pay ~ $26.00 hourly · POSITION SUMMARY · As the Events Manager, you will ensure the execution, logistics and operations of Rise Against Hunger's volunteer meal packing events. You will use your leadership skills to lead volunteers in setting-up and executing small mediu ...