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    Customer Success Lead - San Jose, United States - PermitFlow

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    Description
    [Full Time] Customer Success Lead at PermitFlow (United States) | BEAMSTART Jobs

    Customer Success Lead

    PermitFlow United States
    Date Posted
    25 May, 2023
    Work Location
    San Jose, CA, United States
    Salary Offered
    $70000 — $125000 yearly
    Job Type
    Full Time
    Experience Required
    3+ years
    Remote Work
    Yes
    Stock Options
    No
    Vacancies
    1 available
    About the Role


    As the first Customer Success team member at PermitFlow, you'll be working closely with the CEO, Head of Sales and Head of Permit Operations to ensure our customers are wildly successful.

    As a key member of the team, the Customer Success Lead will help craft our customer-success strategies & build out the department in an effort to deliver excellent customer experiences.

    Objectives of this role

    Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
    Establish relationships as a trusted and strategic advisor to help ensure the continued value of PermitFlow's products and services
    Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
    Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
    Maintain existing customer-success metrics and data as directed
    Work closely with Permit Operations department to ensure clients are meeting performance objectives
    Work closely with Sales department to ensure seamless transition into the PermitFlow client base
    Responsibilities

    Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
    Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
    Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
    About PermitFlow

    TurboTax for Construction Permitting

    Company Size:

    • 10 People
    Year Founded:

    2021


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

    Share This Job
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