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    Head of Community Operations - San Jose, CA, United States - Hilton Worldwide, Inc.

    Hilton Worldwide, Inc.
    Hilton Worldwide, Inc. San Jose, CA, United States

    2 weeks ago

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    Description
    Job Description - Director of Front Office Operations - Hilton San Jose (HOT0AGER)
    Director of Front Office Operations - Hilton San Jose (

    Job Number:
    Hilton San Jose 300 Almaden Blvd.

    San Jose 95110

    A Director of Front Office is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    A Director of Front Office is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
    Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
    Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
    Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
    Run and complete daily reports, analyze data and make decisions based on data
    Today, Hilton remains a beacon of innovation, quality, and success. Hospitality - We're passionate about delivering exceptional guest experiences.
    Leadership - We're leaders in our industry and in our communities.
    Quality

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

    For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .

    Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

    The annual salary range for this role is $90,000 to $95,000 and is based on applicable and specialized experience and location.

    Guest Services, Operations, and Front Office #J-18808-Ljbffr
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