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Somerville

    Website Operations Manager - Somerville, United States - Tulip Interfaces

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    Description


    Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations.

    Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

    A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary.

    Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator.

    Tulip has also been named one of Energage's Top Workplaces USA and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work" for 2023.


    About this role:
    This is a full-time hybrid position in Tulip's Somerville, MA HQ.

    At Tulip, we are investing in the growth of our marketing organization as a way to fuel revenue success.

    As the Website Operations Manager, you report to the Head of Digital Marketing and Operations to ensure collaboration, communication, visibility and the successful delivery of cross-functional programs.

    You'll own the website strategy and its implementation applying your strategic thinking, technical knowledge, UX design/content skills, and extensive execution experience to deliver a world-class web experience that evolves to meet the needs of Tulip and our customers.


    Key Responsibilities:
    Oversee the day-to-day operations of the Tulip website
    Create and own the website strategy and OKRs that align with the website roadmap and Tulip's marketing vision
    Own the roadmap of website updates/projects which includes scoping of stakeholder requests for developers and prioritizing the roadmap elements
    Collaborate with PMM, Creative, Digital Marketing, and web development (Eco), to make sure website goals and objectives are met
    Work with design and development to iterate and scale our existing system of reusable components
    Conduct regular website audits to meet compliance with industry standards, best practices, and legal requirements
    Make sure website content is accurate, up-to-date, and aligned with the Tulip brand
    Partner with growth and demand gen teams to A/B test and optimize key signup flows and pages
    Maintain the content management system, keeping it up-to-date and organized
    Develop a QA process to preserve the accuracy and integrity of published content
    Monitor website traffic and performance metrics, identifying areas for improvement
    Stay informed about SEO developments, and implement changes in line with best practices and our digital marketing strategy
    Collaborate with product library team to facilitate customer adoption / utilization

    About You:

    2+ years in website management or a similar role at a B2B and/or SaaS company
    Thrives in a startup environment working hands-on
    Strong attention to detail (you often notice errors that others miss)
    Testing and personalization experience (Mutiny is a plus)
    Familiar with CMS and digital asset management systems
    Experience working with developers
    Excellent communication and collaboration skills
    Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
    Good understanding of SEO best practices
    Knowledge of development, design, security, and maintenance best practices
    Ability to analyze website metrics and make data-backed decisions


    Key Collaborators:
    Marketing, Product & Ecosystem, Engineering

    Working At Tulip

    We are building a strong, diverse team that values hard work, families, and personal well-being.

    Benefits of working with us include:

    Direct impact on product and culture
    Company equity
    Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, Commuter Benefits, Parental Leave, and 401k
    Flexible work schedule and unlimited vacation policy
    Virtual company events and happy hours
    Fitness subsidies

    We are an equal opportunity employer and value diversity at our company.

    We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Help us build an inclusive community that will transform manufacturing.
    #J-18808-Ljbffr

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