- Deliver Exceptional Customer Experience: The Customer & Operations Specialist consistently upholds the Century's customer experience strategy by taking ownership of customer cases. This entails delivering an experience that aligns with the established service vision, standards, and values for all Angelica customers.
- Handling Customer Interactions: Handling calls, emails, and messages from Century's diverse customer base, the Specialist excels in addressing customer issues. This includes not only clarifying concerns but also conducting research, locating pertinent information, and providing resolution through collaboration with plant personnel or through proper case escalation.
- Swift Resolution: A priority is placed on promptly resolving escalated/open cases within the Specialist's respective plant and cases initiated by them. They actively support Customer Relationship Managers (CRMs) by meticulously entering customer visit details into
- Adhere to Quality Standards: By strictly adhering to customer care policies and quality requirements, the Specialist ensures consistency and excellence in service delivery.
- Database Management: The Specialist maintains the customer database, accurately entering and updating customer and case information.
- Continuous Learning: Embracing a commitment to growth, the Specialist stays current with evolving products, processes, and policies, contributing to their own expertise and enhancing customer interactions.
- Equipment Maintenance: Responsible for keeping department-specific equipment in optimal working condition, the Specialist follows established procedures and promptly reports any malfunctions.
- Administrative Support: In addition to their primary responsibilities, the Specialist provides essential administrative assistance to the plant. This includes tasks such as safety-related matters, reception duties, and general support to plant management.
- HR Generalist Back-up: On occasions when the Plant HR Generalist is unavailable due to vacation or sick leave, the Specialist steps in as a capable back-up.
- Assigned Duties: The Specialist takes on other assigned duties as required, contributing flexibly to the operational needs of the team and organization.
-
Av Operations Specialist
1 week ago
Talent Groups Cambridge, United StatesWe are seeking for a **AV Operator Specialist with** **6+ years of experience**: · - Proficient in **operating** **AV installed systems**. · - Capable of **setting up, operating, and dismantling digital audio consoles, video cameras, projectors, etc**. · - Self-motivated individu ...
-
Air Operations Specialist
1 week ago
Road Scholar - Educational Travel Boston, United StatesWhen it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission. · **About the ...
-
Facility Operations Specialist
1 week ago
Federal Bureau of Investigation Boston, United States**Position**: Facility Operations Specialist, GS-11/12 · **Division**:Boston Field Office · **Location**:Boston, MA · **Working Hours**:8:15 A.M. - 5:00 P.M. (may vary pending operational needs) · **Salary**: · GS-11 $81, $106,549.00 · GS-12 $98, $127,707.00 · **Full Performance ...
-
Operations Support Specialist
5 days ago
Off of the State Comptrollers Boston, United States**About the Office of the Comptroller** · The Office of the Comptroller ensures that the more than $50 billion in annual transactions authorized by the general appropriations act and supplemental appropriations are executed in accordance with all statutory requirements and record ...
-
Dealer Services Operations Specialist
5 days ago
Ultimus Fund Solutions Boston, United StatesSUMMARY · The Dealer Services Operations Specialist is responsible for supporting all functions related to NSCC and Dealer operations. · KEY ACCOUNTABILITIES · OPERATIONAL DUTIES · - Monitors reports and files to ensure successful posting of transactions. · - Coordinates settleme ...
-
DPS Group Boston, United StatesArcadis DPS is looking for a Technical Operations Change Controls Specialist for a client in Boston, MA. · Location: Boston, Massachusetts, United States · Employment Type: Full-Time · Reference Code: TSO824718MA · Date Posted: 15/May/2024 · Years of Experience Req.: 0 Years · ** ...
-
Flexcompute Inc. Watertown, United States**Role Overview** · We are seeking a Sales Operations and Administration Specialist who will oversee sales processes, manage procurement, and ensure accurate bookkeeping. · **Responsibilities** · - **Sales Support**: Streamline sales processes and systems to improve efficiency an ...
-
Maca Operations Specialist
4 days ago
Sirtex Woburn, United States**Job Description** SCOPE**: · The Global MACA Business Operations is responsible for operational management of MACA budget; HCP, consultant(s) and vendor(s) contractual support. This person will be responsible for operational mgmt. of the Unrestricted Educational Grants and Inve ...
-
Operations Specialist
1 week ago
WYNN GLOBAL LOGISTICS Bridgewater, United StatesJob Summary: We are seeking a highly motivated entry level Operations Specialist to join our team. The Operations Specialist will be responsible for overseeing and coordinating various operational activities within the company. This role requires strong customer's service skills, ...
-
Transition Operations Support Specialist
5 days ago
Commonwealth Financial Network Waltham, United StatesOverview: · If you're looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match From generous bonus and 401(k) programs to tuition reimbursement and flexible work schedules, Commonwealth is focus ...
-
Operations Specialist
1 week ago
Massachusetts Institute of Technology Cambridge, United StatesOPERATIONS SPECIALIST, Kavli Institute for Astrophysics and Space Research (MKI), to join the Chandra X-ray Observatory Advanced CCD Imaging Spectrometer (ACIS) instrument team and support ACIS operations. ACIS is one of two focal plane instruments o Operations Specialist, Operat ...
-
Operations Specialist
1 week ago
Massachusetts Institute of Technology Cambridge, United StatesREQUIRED: B.Sc. or equivalent degree in an engineering or science field; two years of experience in astrophysics, aerospace engineering, or programming (may include experience gained as an undergraduate); familiarity with Linux command line and advanced UNIX shell commands and ab ...
-
Operations Compliance Specialist
1 week ago
The RMR Group Newton, United StatesOverview: · The Operations Compliance Specialist ensures the accuracy and compliance of all Service Contracts/Service Orders, Construction Contracts, Certificates of Insurance as well as the Building Engines - CMMS (Work Order) System control. The Operations Compliance Specialist ...
-
Operations Marketing Specialist
5 days ago
Peabody Properties, Inc. Braintree, United StatesThe Operations Marketing Specialist is responsible for building brand awareness, development and productiveness through marketing initiatives, quality control and training. Provides leadership and mentors staff through support and training. · Promotes a positive work environment ...
-
Delivery Operations Specialist
4 days ago
Lucid Motors Natick, United States**Leading the future in luxury electric and mobility** · At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive ...
-
Operations Specialist
3 days ago
Cypress HCM Boston, United StatesJob Description · Job DescriptionOperations Specialist (Financial) Location: Boston, MA Hybrid: 3 days onsiteEmployees: 500| Team Size: 10-15Industry: Law Firm The Operations Specialist will provide analytical support to the Wealth Management and Investment Sector. This person wi ...
-
Deposit Operations Specialist
1 week ago
MutualOne Bank Natick, United States**Position Description** · **Title**:Deposit Operations Specialist · **Department**:Operations · **Reports to**:AVP, Deposit** **Operations Manager · **Supervises**:None · **Classification**:Non-exempt · **Date Prepared**: May 6, 2024 · **Pay Range**: $39,629-$61,085 · **Summary ...
-
Operations Specialist
1 week ago
The Panther Group Boston, United States Direct HireOur client, a well-known firm, is seeking an Operation Specialist to join their growing team. · Responsibilities:Processing checks, wires, ACH payments, transfers and receipts. · Maintenance of all recurring cash items. · Reconciliation of cash balances and addressing all discr ...
-
Customer & Operations Specialist
1 week ago
Century Linen & Uniform Somerville, United StatesDeliver Exceptional Customer Experience: The Customer & Operations Specialist consistently upholds the Century's customer experience strategy by taking ownership of customer cases. This entails delivering an experience that aligns with the establishe Operations Specialist, Operat ...
-
People Operations Specialist
4 days ago
Cellares Bridgewater, United States**Position Summary** · We are seeking an innovative and highly motivated People Operations Specialist who will contribute significantly to the growth of the Cellares team. · **Responsibilities**: · - Assist recruiters with creating and formatting job descriptions · - Maintain emp ...
Customer & Operations Specialist - Somerville, United States - CENTURY LINEN & UNIFORM LLC
Description
Job Description
Job DescriptionEssential Functions:
Requirements:
Preferred associate degree: A preferred qualification, an associate degree demonstrates the Specialist's commitment to education and professional growth.
Plant Experience: Prior experience within a plant environment is preferred, fostering a deeper understanding of operational dynamics.
Previous Call Center Experience: Possessing previous experience in a call center environment equips the Specialist with valuable skills for effective customer interaction.
Bilingual Proficiency: Proficiency in bilingual communication (English/Spanish or Haiti Creole) facilitates seamless interaction with our diverse customer base.
Supervisory Responsibilities:
None.
Travel Required:
N/A
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Regularly required to sit for extended periods while using a computer system.
Use hands and fingers for typing, handling documents, and operating a computer.
Frequently required to reach with hands and arms to access materials and equipment.
Occasionally required to stand, walk, and move within the office environment.
Century Linen is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. If you'd like to view a copy of the company's affirmative action plan or policy statement, or you have a disability and you believe you need reasonable accommodation in order to search for a job opening or to submit an online application, please call us. This email is exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned.
Equal Opportunity Employer Veterans/Disabled
