Air Operations Specialist - Boston, United States - Road Scholar - Educational Travel

Description

When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar.

The _Air Operations Specialist_ position will have overall responsibility for an entire program series and will handle all operational aspects for assigned programs, including daily review of system generated records.

This will involve making certain all participants have a final flight itinerary that has been completed, quality reviewed, ticketed and fulfilled and will involve financial review of each program.

• Road Scholar offers a remotefirst work environment. The compensation range for this exempt level salaried position is $48,000 $57,250._

• Daily review of all manual and autobook PNRs for completeness and accuracy
• Financial review and analysis of each program departure. Has authority to approve variances within $100 providing the program departure is within budget (annual approval level $50,000 per year)
• Ticketing and fulfillment of all assigned programs
• Management of block space for assigned programs
• Manage cases for assigned groups
• Provide feedback to Manager, Air Pricing for pricing new programs or adjustments to existing programs by tracking trends
• Assisting with airline contact to resolve customer issues
• Other duties as assigned

• Bachelors' degree preferred, with 3+ years air operations or travel industry experience
• Highly accurate and timely completion of work
• Ability to work independently and problem solve on an independent basis
• Ability to offer real time solutions to air operations in progress to make certain our air remains most competitive in the market place in eyes of the participant
• Ability to independently manage overall air operational performance of assigned programs
• Demonstrate strong desire to learn new skills and work as a team player within and between departments
• Strong interpersonal, verbal and written communication skills
• Ability to assume new tasks and find work flow solutions to increase individual, team and departmental goals
• Working knowledge of an airline GDS and fare and routing structures

• Medical, Dental and Vision Insurance
• 20 days PTO annually
• Paid shutdown between Christmas and New Years
• Ability to work remote
• Paid Holidays (14)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Road Scholar supports diversity in our staff, participants and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law._