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New Hudson

    Automotive Service Writer - New Hudson, United States - Incubation Systems Private Limited

    Incubation Systems Private Limited
    Incubation Systems Private Limited New Hudson, United States

    3 weeks ago

    Default job background
    Description
    We are seeking a Service Writer to join our team. The ideal candidate will have a passion for vehicle maintenance and exceptional customer service skills. If you have experience in automotive diagnostics, dealership operations, or auto body repair, we want to hear from you.


    Duties:

    • Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
    • Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
    • Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
    • Works with the Service Supervisor and/or Team Lead to schedule job assignments
    • Develops positive relationships with key customers; resolves customer concerns regarding or distributor warranties; explain charges to customers
    • Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

    Job Type:
    Contract


    Pay:
    $ $25.00 per hour


    Work Location:
    In person

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