- Serves as primary customer contact to promote quality customer service and increase business within the branch location.
- Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
- Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service
- Supervisor/Team Lead prior to customer contact.
- Develops positive relationships with key customers; resolves customer concerns regarding or distributor warranties; explain charges to customers
- Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
- Monday to Friday
- 8 hour shift
- Customer service: 5 years (Preferred)
- Automotive sales: 4 years (Preferred)
- Driver's License (Preferred)
- New Hudson, MI Required)
- New Hudson, MI 48165: Relocate before starting work (Required)
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Service Writer/Advisor - New Hudson, MI, United States - Pacer Staffing
Description
*Below is the Job Description forYour Reference:
*Job Title: Service Writer**Duration: 12+ months
*Address: New Hudson MI USA 48165**Payrate: $24.08/hr
*Shift timing: Mon - Fri 9AM to 5PM*ON-SITE
Hours:
Mon - Fri 9AM to 5PM with possible overtime between 7am and 9 am
Must Haves:
Worked in a customer service, Automotive repair sales experience, looking for a career move
Level of education required:
High school diploma or equivalent
Years of experience required:
At least 2 years
Job Summary
Job Types:
Full-time, Contract
Pay:
$ $24.00 per hour
Day range:
Shift:
Experience:
License/Certification:
Ability to Commute:
Ability to Relocate:
Work Location:
In person
