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New Hudson

    Service Writer - New Hudson, United States - JobsRUs

    JobsRUs
    JobsRUs New Hudson, United States

    2 weeks ago

    JobsRUs background
    Description

    Job Description

    Job is seeking to hire a Service Writer for our client in New Hudson, MI

    Benefits Available
    Weekly Pay

    Pay Rate - $24.50/HR
    1st Shift: Monday-Friday, 9am-5pm with possible overtime between 7am and 9am

    Job Description
    Serves as primary customer contact to promote quality customer service and increase business within the branch location.

    Key Responsibilities

    Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

    Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work

    Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.

    Works with the Service Supervisor and/or Team Lead to schedule job assignments
    Develops positive relationships with key customers; resolves customer concerns regarding warranties; explain charges to customers
    Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

    Must Haves:
    Worked in a customer service, Automotive repair sales experience, looking for a career move

    Level of education required:
    High school diploma or equivalent

    Years of experience required:
    At least 2 years #ZR

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