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Service Writer - New Hudson, United States - JobsRUs
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Description
Job Description
Job is seeking to hire a Service Writer for our client in New Hudson, MIBenefits Available
Weekly Pay
Pay Rate - $24.50/HR
1st Shift: Monday-Friday, 9am-5pm with possible overtime between 7am and 9am
Job Description
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair workCreates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignmentsDevelops positive relationships with key customers; resolves customer concerns regarding warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
Must Haves:
Worked in a customer service, Automotive repair sales experience, looking for a career move
Level of education required:
High school diploma or equivalent
Years of experience required:
At least 2 years #ZR