- Troubleshoot Microsoft Azure services and configurations.
- Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
- Troubleshoot Microsoft Windows Server (All Supported OS)
- Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc...)
- Provide support for LOB applications and mission-critical hardware
- Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
- Provide Level 3 support for backups, antivirus, web filtering, and spam filtering
- Provide Level 3 support for common business applications (QuickBooks, Emails, etc.)
- Conduct end-user training for support requests
- Assist with pre-sales technical support and project implementation
- Demonstrate experience in managing challenging customer situations
- Bachelor's Degree and/or 3-5 years experience in IT industry
- At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
- Speak to end users in non-technical terms (no geek speak)
- Prioritize daily tasks and achieve due dates
- Ability to multi-task and adapt to changes quickly
- Willing and able to work overtime as needed
- Ability to lift standard computer equipment (i.e. PC's and Printers)
- Reliable transportation
- Maintaining a clean and organized office workspace
- Training and Development Opportunities
- Access to a Company vehicle
- Paid Holidays and PTO Time
- A fun work environment with opportunities for growth
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IT Support Specialist
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Senior Technical Support Specialist - Akron, United States - ETC Techsolutions LLC
Description
Job Description
Job DescriptionJoin our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company. We're searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you'll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service, apply now
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