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    call center representative - Tampa, United States - RemX

    RemX
    RemX Tampa, United States

    1 week ago

    Default job background
    Description

    RemX is seeking Healthcare Customer Service Reps for On-Site opportunities in Plantation and Miramar FL. This in a high volume, call center/customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone.

    • Title: Customer Service Rep
      • Location: Plantation or Miramar, FL | ONSITE
      • Salary: $17/hour or $18/hour (bilingual Spanish)
      • Start Date: April 2024
      • Training: Training is Monday to Friday 9:00AM to 5:30PM for 3 weeks.
    Primary Responsibilities:
    • Provide resolution for customers.
    • Serve as single point of contact for customers and build a strong relationship supporting them.
    • Respond to and own consumer inquiries/issues.
    • Provide education and status on previously submitted pre-authorizations or pre-determination requests.
    • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
    • Conduct proactive research on assigned member accounts to identify service issues.
    Requirements:
    • GED / High School Diploma (or higher)
    • Call Center Experience helpful
    • Minimum of 3+ years of work and/or volunteer experience.
    • Health Care/Insurance call center highly preferred
    For immediate consideration, please email your updated resume to with the subject as "Call Center".
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