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    Contact Center Representative - Tampa, United States - Elite Group LLC/Trencent

    Elite Group LLC/Trencent
    Elite Group LLC/Trencent Tampa, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Our Contact Center Representatives are important to our success. As a member of our Contact Center team, you will demonstrate a good understanding of the services we offer, evaluate customer needs and provide excellent customer service.

    During our training, you will obtain knowledge of the services we have to offer and be trained to take inbound calls from customers. You will also receive continued coaching and support both during and after training has ended.

    ***Hybrid schedule available once training is completed.***

    Job Duties:

    Provide excellent customer service via phone and email.

    Demonstrate a positive, empathetic, and professional attitude toward customers at all times.

    Prepares mail to be processed by opening, sorting, and organizing documents.

    Completes Rebate processing by reviewing and scanning documents.

    Hours of Operation:

    Monday-Friday: 9am-9pm; Saturday: 10am-7pm

    Benefits and Perks:

    Great Location

    Flexible Hours

    Paid training

    Business casual dress code

    Health and Dental insurance

    Accrued Paid Time Off

    Continuous training

    Qualifications:

    Customer service experience

    Call Center experience

    Bilingual a plus

    Computer and Typing skills

    Excellent verbal and written communication skills

    Flexibility

    Must pass a background check

    Starting pay at $17 per hour

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