- Welcome Center Operations: Assists leadership with the welcome center operations to ensure membership engagement, acquisition, retention, and continuous improvement to include, but not limited to:
- Greets all enthusiastically and with a smile as they enter the facility and adheres to sign-in/out procedures for guests/visitors.
- When possible, recognizes members by their name at time of sign in.
- Builds relationships with members; help members connect with one another and the YMCA.
- Provides excellent service to members, guests, and program participants in the YMCA and on the phone.
- Provides accurate information regarding center and association programs and services and follows up with member questions in a timely manner - collaborating with supervisor for issues / questions as necessary.
- Assists other associates as necessary to support member services.
- Membership Sales: Supports membership sales including meeting/exceeding established goals to include, but not limited to:
- Conducts new, returning, and prospect tours and assists in ensuring a seamless transition based on member-specific needs and interests.
- Regularly communicates with prospective members, by phone and in writing, to encourage and provide member trials, tours, and/or to join.
- Processes member/guest transactions to include, but not limited to: selling memberships, program registrations, membership cancellations, refunds, etc.
- Proactively identifies and resolves member issues and concerns; informs supervisor of unusual situations or unresolved issues.
- Promotes and adheres to all Tampa Y policies, safety protocols, and best practices.
- Safety and Risk Management: Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff.
- Ensures safety and risk standards to enforce proper check-in procedures are followed for members and guests.
- Monitors activity in the facility.
- Reports any items that may provide a health or safety hazard to staff, members or guests to maintenance staff.
- Immediately reports any suspicious behavior and violations of policy and procedures to direct supervisor.
- General Operations: Supports all departments as necessary to ensure "best in class" services and programs to included, but not limited to:
- Welcome phone calls to program participants and/or new members
- Attends training, meetings, and workshops as assigned
- Encourages other associates and support their efforts in acquiring, retaining, and engaging members in programs and services
- Suggests innovative processes, procedures, and programs that support members
- Performs all duties as assigned by supervisor(s)
- Consistency and Reliability
- Cheerful and Positive Attitude
- Values Teamwork
- Loves serving and helping others
- Smile
- Create and maintain eye contact
- Speak enthusiastically
- Make emotional connection with members / guests/ and program participants
- Have prior work and/or volunteer experience
- Have prior experience in customer service
- Are Proficient in using email, Internet, and other PC-based applications (e.g. Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology.
- Possess excellent interpersonal and problem solving skills.
- Have the ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
- Must be able to work flexible hours including evenings, weekends, and holidays as needed.
- Are at least 16 years old and have reliable transportation
- Must obtain within 30 days of employment and then maintain current certifications in CPR and First Aid training.
- Maintain position-specific required certifications as stated in the training matrix.
-
Call Center Representative
3 days ago
BMP Print Solutions Tampa, United States**Description**: · DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excel ...
-
Call Center Representative
1 week ago
Equiliem Tampa, United StatesOur client is looking for a 100% remote, Call Center Representative to join their team · **This opening is for night shift 11:00pm ET- 7:00am ET** · This person will field customer calls and emails, provide information, place parts and consumables orders, create price quotes for ...
-
Call Center Representative
1 week ago
Randstad North America, Inc. Tampa, United StatesAre you a master of communication with a passion for problem-solving? Do you thrive in a whirlwind of activity where every interaction is an opportunity? If yes, then we want YOU on our team As a Customer Service Representative, you'll be the frontl Representative, Call Center, C ...
-
Call Center Representative
1 week ago
Randstad North America, Inc. Tampa, United StatesDo you have 1 year of RECENT Call Center Experience? Are you available to start on 4/24, 4/29, 5/1, or 5/6? Can you work Monday through Friday from 9 am-5:30 pm? This could be the perfect opportunity for you Pay: $18/hr on a WEEKLY basis Schedule: M Call Center, Representative, R ...
-
Call Center Representative
4 days ago
The Adecco Group Tampa, United StatesAdecco is hiring immediately for Call Center Representative jobs with a local client in Tampa, FL. As a Call Center Representative, you are responsible for providing effective and timely front-line customer service support and issue resolution. Apply Call Center, Representative, ...
-
call center representative
1 week ago
Randstad US Tampa, FL, United Statescall center representative. · + tampa , florida · + posted april 16, 2024 · **job details** · summary · + $ $17.50 per hour · + temp to perm · + high school · + category office and administrative support occupations · + referenceAB_4515813 · job details · Are you a master of comm ...
-
Call Center Representative
6 days ago
AdventHealth Tampa, United StatesAnswering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: - Communicates in a cordial, professional manner with patients via phone. - Transfers in Call Center, Representative, ...
-
Contact Center Representative
1 week ago
Elite Group LLC/Trencent Tampa, United StatesJob Description · Job DescriptionOur Contact Center Representatives are important to our success. As a member of our Contact Center team, you will demonstrate a good understanding of the services we offer, evaluate customer needs and provide excellent customer service. · During o ...
-
Call center representative
1 week ago
Randstad Tampa, United States TEMPORARY, Full timeAre you a master of communication with a passion for problem-solving? Do you thrive in a whirlwind of activity where every interaction is an opportunity? If yes, then we want YOU on our team As a Customer Service Representative, you'll be the frontline hero, championing our compa ...
-
Call Center Representative
16 hours ago
Dex Imaging Tampa, United States· DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer se ...
-
Call Center Representative
1 week ago
Chatty Crickets LLC Tarpon Springs, United StatesEntry Level Call Center position, No Experience needed. · Come join our already successful in office sales team selling vacations. Our process is simple, you read a small script and our closer takes it from there. · Compensation is hourly or commission. Employees make $600-$900/w ...
-
call center representative
1 day ago
RemX Tampa, United StatesRemX is seeking Customer Service Reps for On-Site opportunities in Knoxville, TN This is a call center/customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone . · Position Title: Customer Service Agent · Locatio ...
-
Call Center Representative
6 days ago
AdventHealth Tampa, United States**All the benefits and perks you need for you and your family:** · - Benefits from Day One · - Paid Days Off from Day One · - Student Loan Repayment Program · - Career Development · - Whole Person Wellbeing Resources · - Mental Health Resources and Support · **Our promise to you: ...
-
Call Center Representative
6 days ago
AdventHealth Tampa, United States**GENERAL SUMMARY** **:** · Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional ma ...
-
Call Center Representative
4 weeks ago
Randstad USA Tampa, United States TEMPORARY, Full timeOur client has great opportunity for contract Call Center Representatives in Tampa, FL These positions have the potential to become permanent. In this position you will be working with Class Action business. Operating a call center to handle potential claimant inquiries and claim ...
-
call center representative
1 week ago
RemX Tampa, United StatesRemX is seeking Healthcare Customer Service Reps for On-Site opportunities in Plantation and Miramar FL. This in a high volume, call center/customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone. · Title: Custom ...
-
Bilingual Call Center Representative
2 weeks ago
Mass Markets Tampa, United StatesMass Markets - JobID: 16606 [Call Center Representative] As a Call Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handlin ...
-
call center representative temp
1 week ago
RemX Tampa, United StatesRemX Staffing is looking for Customer Service Representatives for a short project for our client. This role will take inbound calls to assist people with either healthcare questions, medical equipment/prescription questions, or medical meal deliveries. · Title: Customer Service R ...
-
Service Response Center Representative
1 week ago
The Tampa General Hospital Foundation Inc Tampa, United StatesJob Summary · Under direct supervision of Manager, Service Response Center this position is responsible for answering calls from both internal and external customers and resolving issues within the scope of their duties. Representatives are expected to exhaust all avenues towards ...
-
Bilingual Contact Center Representative
1 week ago
Mass Markets Tampa, United StatesMass Markets - JobID: 39901 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call hand ...
Welcome Center Representative - Tampa, United States - Sulphur Springs YMCA
Description
Working in a team-oriented, high volume, fast-paced, member-centric environment, the Welcome Center Representative, under the director of the Membership Director (or assigned supervisor), is the first impression and sets the stage for an exceptional member and guest experience. While demonstrating a welcoming, genuine, hopeful, nurturing and determined approach, the Welcome Center Representative will greet all members and guests, and ensure proper check-in procedures are being followed, manage incoming calls from multiple phone lines, process program registrations, provide cause-driven tours to prospective members, and collaboratively work towards reaching team goals each month while maintaining a clean, safe and orderly work environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
We are looking for applicants who exhibit the following qualities: