Call Center Representative - Tampa, United States - Randstad USA

Description

Our client has great opportunity for contract Call Center Representatives in Tampa, FL These positions have the potential to become permanent. In this position you will be working with Class Action business. Operating a call center to handle potential claimant inquiries and claims. This position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.

salary: $18 - $19 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

Essential Duties and Responsibilities
* Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.
* Perform research using available resources as needed to provide required information to callers.
* Identify and escalate more complex issues to the research team
* Complete necessary administrative work as needed and complete call logs accurately
* Other projects as assigned by the supervisor.

Job Qualifications and Requirements
* 6 months+ Call Center experience required
* HS Diploma or GED
* Willing to submit to a background check
* Good verbal and written communication skills
* Dependable and able to adhere to schedule

Skills

Telephone Etiquette

Call Center

Call Center Support

Follow-up

Typing Skills

Basic Computer Skills
Qualifications

Years of experience: 1 year

Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.