Service Response Center Representative - Temple Terrace, United States - BayCare

BayCare

Verified Company

Temple Terrace, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community.

We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

The
Service Response Center Representative (SRC Rep) is responsible for:

The SRC Rep is the first point of contact for Facilities and Security whose primary responsibility is to initiate the appropriate response to our callers needs.
They are also responsible to create and dispatch work orders and other assignments via radio communication to Security and/or Facilities.
The SRC Rep needs to be calm, clear and in control, especially in an emergency.
The SRC Rep will monitor various alarm systems, make appropriate overhead announcements when needed at the appropriate location, as well as document and log all telephone calls and alarms.
They will also monitor the Security cameras, badge tap alarms, BAS alarms and handle Code Red and Panic alarms for the hospitals.
This includes but, is not limited to contacting 911, announcing the Code Red overhead at the appropriate hospital, whether a real fire or a drill.
This Representative must be able to problem solve, handle multiple calls and emergencies while providing excellent customer service.

Why BayCare?

Our network consists of 15 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians.

With the support of more than 34,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high-touch in ways that are advancing superior health care throughout the communities we serve

Benefits: