Patient Contact Center Representative - Tampa, United States - VSP Global

VSP Global

Verified Company

Tampa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years.

Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price.

Offering a fun and inclusive work environment, you'll know that you're doing work that matters—helping people bring their best vision to life.

The primary function of this role is answering all patient calls, listening to their concerns, and assisting and scheduling patient appointments.

Manage large amounts of inbound calls in a timely manner

Follow company call guidelines when handling different types of calls

De-escalate situations involving dissatisfied patients, offering patient assistance and support

Verify patient insurance and benefits while having patients on the line

Schedule, reschedule, cancel, and confirm patient appointments

Notify the Patient Contact Center Supervisor of any issues that they may be experiencing with any calls

Inform the Patient Contact Center Supervisor of any technical issues that arise within the workday

Perform all tasks assigned by the Patient Contact Center Supervisor

Job Specifications

Typically has the following skills or abilities:_

One to two years of administrative experience with at least one year providing Administrative support

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment

Fluent in Spanish and English

Work Location:_

5709 Johns Rd Suite 1200

Tampa, FL

LI-ONSITE

LI-VISIONCARE

Salary Range:
$

Compensation range for the role is listed above.

Applicable salary ranges may differ across markets._ _Actual pay will be determined based on experience and other job-related factors permitted by law.

As a part of the compensation package, this role may include eligible bonuses and commissions.

Optical Outlets Benefits Package

To empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health—physical, mental, emotional, and financial.

Here's a quick overview of the standard benefits package.

Medical and dental insurance
Free vision care insurance and eyewear discounts
401(k) retirement plan with employer match up to 3.3%
Paid vacation and holidays
Life, accidental, and disability insurance plans
EAP access for employees and family

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.