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Remediation Specialist - Shoreview, United States - TEKsystems
Description
:Large Banking Institution is looking for 2 Backfills consultants due to some fall off.
This group will be researching the accounts of any bank customers who were a part the banks complaints remediation.
This team will be pulling the documents and signatures associated with any account (banking products) that the customer has and will support the Claims Representatives in the remediation of those accounts.
Responsibilities:actions).
Anne Ruisenor is taking on some additional matters/issues with the bank and ramping up Could really use 2 bilingual Spanish candidates to help out with the Spanish communication coming in through their third party complaints.
Research and Analysis. No customer Contact, working with system of record, multiple databases. Production based. Volumes up 100s and not around the normal 30 per day.
Third party vendor takes the complaint, then same day or 24 hours we need to respond, take the complaint, review, search for duplicates, maybe multiple complaints from the same customer, might need to refer out to a different group.
1 will go to reviewing settlements, payment processing.
Skills:
customer service, excel data entry, data entry, banking, bank operations, compliance
Top Skills Details:
customer service
Additional Skills & Qualifications:
HS Diploma
Must Haves:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.